Customer Service Officer- Specialist Contact Centre

Our company is growing and comprises of leading multi-disciplinary group of specialists and allied health clinicians who adopt an integrated and holistic approach to patient health and well-being.  Our team is dedicated to providing the highest quality healthcare services to our patients.
About You: We have an exciting opportunity for a Full Time Customer Service Officer to join our team. Our Customer Service Officers provide outstanding customer service aiming to resolve enquiries at the first point of contact with courtesy, empathy and respect in line with our organisational values. You thrive in a growing and fast paced environment and are passionate about providing exceptional care and customer service to our patients and doctors. 
Key Responsibilities: Facilitating patient bookings via inbound and outbound callsAssisting with general queries from patients & other key stakeholdersAdministrative Co-ordination of patient correspondence and resultsWhat We Offer: Comprehensive induction & training with ongoing support providedSupportive and collaborative teamOpportunity for career progression Essential Criteria: Exceptional phone manner and the ability to handle high volume of patient enquiresHigh attention to detail and excellent organisational skillsExcellent written and verbal communication skillsAbility to use positive language and display empathyAbility to work harmoniously as part of a teamExperience with Genie software desirable