Customer Service Officer | Full-Time Temporary With A Possibility Of Permanency

Details: ACT NoWaste is searching for an outstanding customer service expert to join our Customer Service Team. As a Customer Service Officer, you will be responsible for responding to customer queries relating to essential government waste management services. The position sits within the Service Delivery Team who are responsible for managing a range of contracted waste management services. Tasks that you enjoy at work include critical thinking, providing clear and concise advice, negotiation of complex issues, and conducting research and analysis to improve business practice and performance. Tasks will include:Providing support to all resident and stakeholder queries pertaining to waste collection services (queries can be submitted via email, phone and/or automated online forms).Supporting the complete lifecycle of the waste collection services requests in Salesforce system.Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints.Providing support and assistance to ACT NoWaste management and staff as required.Providing a highly professional, responsive and customer-oriented approach on all contact opportunities.This role requires someone who can inspire, energise, and positively influence team and individual outcomes. High quality customer service skills with the ability to work independently but collaboratively within a team are essential for this position.The ideal candidate will possess the ability to provide a highly professional, responsive, and customer-oriented approach on all contact opportunities. Eligibility/ Other Requirements: Qualifications relevant to the duties of the position and or work experience in a relevant field are highly desirable.