Customer Service Assistant

Job Description:

As a Customer Service Assistant at Union Pacific in Canberra, Australian Capital Territory, you will play a vital role in providing exceptional customer service to our clients. You will be responsible for assisting customers with inquiries, processing orders, resolving issues, and maintaining customer satisfaction. This is an entry-level position, ideal for individuals who are looking to kickstart their career in customer service.

Responsibilities:- Interact with customers via phone, email, and in person to address their needs and concerns- Process customer orders accurately and in a timely manner- Resolve customer complaints and issues in a professional and prompt manner- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to ensure customer satisfaction- Provide feedback to management to improve customer service processes- Maintain a clean and organized work area- Adhere to company policies and procedures at all times

Requirements:- High school diploma or equivalent- Strong communication and interpersonal skills- Ability to work well in a team environment- Reliable and dedicated work ethic- Strong attention to detail- Excellent presentation skills- No prior experience required, training will be provided- Ability to adapt to change quickly and efficiently

Benefits:- Relocation allowance for eligible candidates- Training and professional development opportunities- Company-provided equipment for work- Competitive salary and benefits package- Positive and flexible work environment

Equal Opportunity Statement:Union Pacific is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Union Pacific is proud to be an affirmative action employer.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.