Join Australia's leader in sustainable, total waste management solutions. Customer Service & Administration SupervisorAbout UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.The OpportunityMentor, coach and manage a customer focused and engaged customer service and administration team ensuring market leading delivery of service and achievement of company KPIs Ensure consistent execution of administration processes including procurement, asset management, sales orders, customer invoicing, credits and all associated month-end processing and reconciliation. Highlight risks, opportunities, and alternatives to resolve or enhance service performance Manage and maintain accurate data records Drive continuous improvement in the utilisation and productivity of administration and customer service processes Reporting and analysis of month end profit and loss activity and site performance highlighting cost and revenue trends Hands-on team, site and operational support where required About YouExperience in managing/ supervising customer service/administrative teams and personnel Demonstrated ability to coach and mentor a team through change Excellent written and verbal communication skills Financial experience preferredProven track record of process simplification & standardisation Tertiary qualifications in business administration or equivalent experience Familiarity with contact centre technologies and customer relationship management platforms and reporting Competitive salary packageFlexible working arrangementsCareer opportunities in a high growth, Australian businessSupportive and safe work environmentPaid parental leaveGreat company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.Our ProcessOur recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.Join us on our exciting journey towards a sustainable future. Vacancy no: 519249 Work type: Permanent - Full Time Location: Darwin NT Australia Categories: Management, Administration, Customer Service Cleanaway has an exciting leadership opportunity as a Customer Service & Administration Supervisor to join the team in Darwin, NT. Cleanaway has an exciting leadership opportunity as a Customer Service & Administration Supervisor to join the team in Darwin, NT. Servicing our customers and communities across Australia with a focus on safety and quality Allow us to partner with customers large and small to help them achieve their sustainability goals 4500+ vehicles With one of the largest national fleets and a network of prized assets, we can service every corner of Australia ASX100 listed Strong performance doesn't just benefit investors it means we can provide surety to customers and our team 140M kWh renewable energy Generated nationally each year. Just one of the ways we're making a sustainable future possible. #J-18808-Ljbffr