Specialism: Secretarial & Business Support
Focus: Call Centre
Industry: Call Centre and Customer Service
Workplace Type: No
Contract type: TEMPORARY
Specialism: Secretarial & Business Support
Focus: Call Centre
Industry: Call Centre and Customer Service
Salary: Negotiable
Workplace Type: No
Location: Melbourne CBD
TEMPORARY Consultant: Kandice Kerr
Job reference: 1953270/001
Date posted: 9 April 2024
melbourne secretarial-business-support/call-centre 2024-04-09 2024-05-09 call-centre-and-customer-service Melbourne CBD Victoria AU 3000 Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
Our client is on the hunt for multiple compassionate and dedicated Customer Complaints Consultants to join their vibrant team for 4 months. This role is instrumental in ensuring that any concerns are addressed promptly and effectively, providing a transparent, informative, and thorough process for all involved. The successful candidate will be at the heart of managing outbound complaints in line with the company's practices, engaging with customers in a sensitive and understanding manner.
What you'll do:
As the Customer Complaints Consultant you will be instrumental in upholding our client's reputation for exceptional customer service. Your primary responsibility will be to manage complaints effectively, ensuring transparency and thoroughness throughout the process. You will demonstrate empathy and understanding when engaging with customers, always aiming to resolve issues in a considerate manner.
Engage with customers in a sensitive and understanding manner.Ensure all follow-up tasks are completed efficiently.Contribute towards the continuous improvement within the organisation.Work within a supportive, inclusive, and dynamic environmentPlay a pivotal role in enhancing customer experience through effective complaint management.What you bring:
The ideal Customer Complaints Consultant will bring a wealth of experience from previous roles in customer service or complaints handling. You will have honed your active listening skills, enabling you to empathise with customers and fully understand their concerns. Your superb communication skills will allow you to engage effectively with both customers and colleagues, while your ability to remain calm under pressure will ensure that stressful situations are managed effectively.
Demonstrable experience in handling complaints or similar customer service rolesExceptional active listening skills with an ability to empathise with others.Superb communication skills, both written and verbalAbility to handle stressful situations calmly and professionally.Understanding of relevant policies and legislationCommitment to delivering outstanding customer service.What sets this company apart:
Our client is a leading health insurance company renowned for its commitment to delivering exceptional customer service. They offer an inclusive working environment where every employee is valued for their unique contributions. Their focus on continuous improvement means that they are always striving to enhance their services and the experiences of their customers. This is an excellent opportunity to join a company that truly values its employees and provides numerous opportunities for professional growth.
What's next:
Ready to make a real impact? Apply now!
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Kandice Kerr on 03 8628 2130 for a confidential discussion.
Our client is seeking a Member Services Specialist to join their dynamic team in Melbourne CBD. This role is an exciting opportunity for someone who thrives on engaging with members, providing information about products and services, and maintaining a 'member first' culture. The successful candidate will have the chance to work in a supportive and collaborative environment, where they can make a real difference in the lives of members. This role offers the opportunity to develop your skills in superannuation product knowledge, customer service, and team collaboration
The Role: 4 - 12 week contract to start with2nd of April Start DatePolice Check requiredWhat sets this company apart: Our client is a leading superannuation provider with a strong commitment to delivering improved member outcomes. They place members at the centre of everything they do and are known for their 'member first' culture. They offer a supportive and collaborative work environment where employees are encouraged to share information and communicate openly. The company also values diversity, equal opportunity, and fairness, creating an inclusive workplace for all.
Our client is seeking a Business Support Coordinator to join their dynamic Operations team. This role offers an exciting opportunity to work within an integrated Business and Enterprise Services team, supporting the operational functions of the business. The successful candidate will enjoy a competitive salary package of $80,000 package based in the vibrant location of South Yarra. This role provides a unique chance to establish active relationships with stakeholders and vendors, both internally and externally, while contributing to a culture of exceptional service.
Salary: AUD40 - AUD45 per hour + Hybrid working
Location: Docklands
Date posted: 3 April 2024
4-6 week temp roleBased in DocklandsOpportunities for part time 3-4 days per weekOur client is on the hunt for an energetic and detail-oriented contract EA to support a Senior Leader in a large Australian Bank. You'll flourish in this diverse role, where every day brings a new challenge, and you'll have the opportunity to make a significant impact within a collaborative, open-minded environment. Opportunities for the role to become permanent for the right candidate
Our client is seeking a dedicated and enthusiastic Sales Specialist to join their dynamic team. This role offers the opportunity to utilise your excellent communication and rapport building skills in a supportive, inclusive environment. You will be responsible for actively acquiring new customers by providing appropriate health insurance solutions to meet their needs via inbound and outbound calls and emails. This position is based in Melbourne CBD with a hybrid work model, offering flexibility and balance between home and office working.
Opportunity to work in a dynamic, customer-focused role Salary: AUD75,000 - AUD85,000 per annum + + amazing benefits Date posted: 26 March 2024
Are you looking for a fulfilling and fast paced role to gain incredible experience in a top-tier law firm? Robert Walters have partnered with an incredible firm who are paving the way in all things legal and employee well-being!
Key Responsibilities: Providing comprehensive administrative support to legal professionals, including managing correspondence, scheduling meetings, and maintaining files.Conducting legal research and analysis to support case preparation and document drafting.Assisting with the preparation of legal documents, including briefs, pleadings, and contracts.Liaising with clients, external parties, and internal stakeholders to facilitate effective communication and work-flow.Assisting with billing, invoicing, and other financial administration tasks.Ensuring compliance with internal policies, procedures, and regulatory requirements. Salary: AUD60,000 - AUD65,000 per annum + 15% super + bonus + health insurance Date posted: 20 March 2024
The Company: This is an exciting and unique opportunity to join a global firm driven by their strong values. This US based firm has offices across Australia the world. Work for a well known and recognised brand to kick-start your corporate career.
The Opportunity:
The purpose of the role is to be the face of the business and provide reception and wider office operational support. Working with a friendly and high performing office, this role is managed and mentored by an experienced professional.
What's in it for you: Receive industry leading benefits and superannuation contributions. Join a social office with opportunities to attend internal and external events to build industry relationships.
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
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