CTP Claims Support OfficerWe are currently seeking a Claims Support Officer to provide administrative assistance and support functions in relation to mail and document management processes for all Commercial Insurance teams. The core purpose of this role is to support the effectiveness of document management within Commercial Insurance and to increase the efficiency and quality of the functions performed.We currently have 2 positions available. These roles are Full-time fixed-term contracts for 4 & 6 months. This is a Brisbane based role and we are looking for someone who is available to work 5 days a week on site at our Heritage Lanes, 80 Ann Street, Brisbane CBD.What you'll do:Mail Management Functions: Scan incoming mailUnderstand all the different types of documentation used by customers in Commercial InsuranceManage documentation including indexing, document typing and archiving Document Management Functions Prepare, proof and despatch outbound correspondence in support of claim lodgement and claim managementManage the request, receipt and dispatch of claim information (medical records etc)Perform general administrative tasks for Leader as requested Team Accountabilities Support and participate in a collaborative team environmentMaintain your own Enlighten dataAdhere to the Team and Suncorp values and behaviours What you'll bring: Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the roleChange management – ability to recognise, understand and support need for change and anticipated impact on both the team and selfCommunication Skills – ability to convey and explain information, coherently and confidently both oral and writtenComputer Skills - Proficient keyboard skills and knowledge in Microsoft Office applicationsCustomer Service – committed to increasing customer experience and delivering high quality solutions within required timeframesDecisiveness – ability to make effective decisions in a timely mannerPlanning and organisation skills – establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of sameProblem solving – ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives What we can offer you Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include: Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people. It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click HereWhy you'll love working with usWhether you're helping new customers, assisting existing customers or delivering excellent customer service our ambition at Suncorp is clear – to deliver the best results for our customers, our people and the world.We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities.
