Jobs - Job Details - Correspondence Change Consultant Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Correspondence Change Consultant Job No: 670276 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD Max Term Full Time Insurance, IT Pay Band 4 Support and advise in the delivery of outbound customer correspondence6-month fixed term opportunityBrisbane, Sydney, or Melbourne location with great benefits and WFH flexibility About the roleThe purpose of the Correspondence Change Consultant is to provide support and advice in the delivery of outbound customer correspondence for confirmed and prioritised customer correspondence change projects. Primarily the role coordinates change, implements testing and undertakes the fulfilment process of sending electronic, hard mail packs and SMS to customers. The outcome is the provision of high quality, timely essential communications, reinforcing the value and uniqueness of our brands, whilst complying with legislative requirements. This is a 6-month fixed-term contract opportunity. What you'll do Complete requirements analysis and verification with the Business, including scope of testing to meet business requirementsManage customer correspondence requirements and changes through to release, liaising with relevant stakeholders within the Customer Correspondence team.Engage with external Customer Correspondence stakeholders for templating and testing deploymentFormulate strategies and implementation plans for corrective actions / remediation activitiesEngage with Delivery Governance and updates on remediation project status, risks, interdependenciesActively contribute towards Suncorp's compliance of legislative timeframes for mail delivery to customers by supporting the daily reconciliation of mail files and escalating where required What you'll bring 3+ years' experience within Insurance industryDemonstrated ability communicating with confidence vertically & horizontally across InsuranceExperience working on projectsAnalysis, release and/or testing experience with General Insurance systemsExperience using Online Reporting Tools, SharePoint, Confluence and JIRAKnowledge of Project Management, Agile and Lean methodologies (Momentum) advantageous What we can offer you Excellent discounts on a range of retail favourite stores as well as banking and insurance productsInvest in your brighter future with ongoing study support and career development programsGive back to our communities with payroll giving, donation matching and paid volunteer leave
