Position 1:Full-time permanent position located in Deniliquin
Position 2:Full-time temporary position until 31 January 2023 (with the possibility of extension) located in either Wagga Wagga, Gundagai, Young, Narrandera, Griffith or Hay
Salary starting from $85,488 pa + super
Who is theDepartment of Regional NSW?Why work for us?Our Department is responsible for building resilient regional economies and communities, strengthening primary industries, managing the use of regional land, overseeing the state’s mineral and mining resources, and ensuring government investment in regional NSW is fair and delivers positive outcomes for local communities and businesses.
We encourage applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity, and delivery of high-quality services. We provide dignified access to reasonable adjustments both during the recruitment process and in the workplace. If you require reasonable adjustment during the recruitment process, please call or text the contact for this role.
Murray and Riverina Local Land Services are each looking for new Customer Service Coordinators to join the team as part of a shared services model for Riverina & Murray Regions.
Position 1:
Full-time permanent position
Located in Deniliquin
Servicing the Murray LLS region.
Position 2:
Full-time temporary position until 31 January 2023 (with the possibility of extension)
Located in either Wagga Wagga, Gundagai, Young, Narrandera, Griffith or Hay
Servicing the Riverina LLS region.
For both positions, you will be responsible for leading & coordinating a team of office-based Customer Service staff across a number of regional locations as well as:
Providing advice and analysis on customer service projects and service delivery
Monitoring, analysing, evaluating, and reporting on customer service activities
Administering the Complaints Management system
Assisting customer service staff during peak periods
Assisting the Team Leader as required
Implementing business processes and plans and driving continuous improvement processes to ensure a focus is maintained on quality whilst maximising service delivery
To be successful in these positions you’ll need to have experience working in a high volume customer-focused environment, as well as proven experience leading a team.
You’ll be extremely passionate about your work and have the capability to promote positive, professional customer service in a high volume and politically changing work environment.
You will also have the ability to provide advice and contribute to the development and implementation of processes, plans, and procedures.
As an essential requirement of the role, you’ll also need to have a current NSW Driver Licence, and the capacity and willingness to travel throughout the region as required.
Applying for the Role:
To apply, please attach a copy of your CV and a cover letter which indicates the position you are interested in applying for and also tells us about your relevant skills and experience, and why this is the job for you.
Closing Date:Monday 19th April 2021 @11.55pm
For further information about this opportunity please contact Allana Shaw on 0427 819 251 or vi**********. You can also view the role description.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same standard that may become available for filling over the next eighteen months. The successful applicant in this role may be required to undergo a police check, health assessment, and other assessments as required.
Our commitment to Diversity & Inclusion:
The Regional NSW Cluster welcomes and encourage applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability. The Department of Regional NSW provides dignified access to reasonable adjustments both during the recruitment process and in the workplace. If you require a reasonable adjustment during the recruitment process, please call or text the contact for this role.
