Contact Center Assistant - Work From Home

Job Description:

We are seeking a Contact Center Assistant to join our team at Penske Automotive Group. This is a work from home, part-time position based in Canberra, Australian Capital Territory, AU. As an entry-level position, no prior experience is required, making it a great opportunity for those looking to kickstart their career in the automotive industry.

Responsibilities:- Handle inbound and outbound customer calls in a professional and efficient manner- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with appointment scheduling- Maintain customer records and update information in our database accurately and efficiently- Collaborate with team members to ensure seamless communication and customer satisfaction- Follow company guidelines and procedures to uphold our high standards of service quality- Complete any additional tasks or projects as assigned by management

Requirements:- Strong adaptability and confidence in a fast-paced work environment- Excellent verbal and written communication skills- Ability to multitask and prioritize tasks effectively- Proficiency in basic computer skills and software applications- Strategic planning and organizational skills- Must have a quiet and dedicated workspace at home for optimal productivity- Must be available to work a flexible schedule, including evenings and weekends

Benefits:- Paid overtime for additional hours worked- Company-provided equipment for remote work- Paid Time Off (PTO) for eligible employees- Opportunity for growth and advancement within the company

Working Environment:At Penske Automotive Group, we value excellence and strive to achieve the highest standards in all our endeavors. We foster a supportive and collaborative work environment where employees are encouraged to learn, grow, and succeed. Join our team and be a part of a culture that values teamwork, integrity, and professionalism.

Equal Opportunity Statement:Penske Automotive Group is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We value diversity and inclusion in our workplace and encourage qualified individuals from all backgrounds to apply.

Deadline to apply: ********

We look forward to receiving your application and welcoming you to our team at Penske Automotive Group!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.