At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
This role will support the delivery of the largest Federal Government Contact Centre.
The day to dayDevelopment and deployment of initiatives to deliver high quality and consistent service operations across support organizations.Drive Best Practice improvements in Service Management, delivering regional and cross vertical cost efficiencies.Manages, reports and communicates to senior leadership on the global performance of responsible ITSM processes across OE and its delivery vendor.Responsible for identifying and leading out automation opportunities internally for responsible ITSM capabilities.Why you are our next Configuration and Asset ManagerProven ICT industry experience and an ITIL v4 ExpertUnderstand & Apply Agile Methodologies in an ITSM EnvironmentAbility to apply business management, financial concepts & contracts knowledge to analyse business needs and develop recommendationsDemonstrate extensive understanding of current and future trends in the Service Management marketYou must be an Australian citizen and be eligible for Federal Government security clearanceWhat's in it for you?3 days in the office, 2 days remote – with flexible hours to suit!Inclusive paid parental leave, up to 14 weeks for the primary care giverAll Optus employees have access to resources, webinars and support via the 'Parents at Work portal'Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn NetworkVibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post officeFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit about/inclusion-diversity.
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