Complaints Resolution Officer

In this role, you will be investigating, reconciliating and writing assessments about complaints. This full time hybrid role is based in Melbourne Central, is a sweet 3 - 6 month contract with a possible extension starting asap. Job Details: 3- 6 Month ContractPossible extensionMelbourne CentralClose to public transportAttractive hourly rate of $50-$55p/hHybrid work settingEmployee discounts and offers as a flexhiverEasy to fill timesheet and on-time weekly payment Job Responsibilities:Serve as the primary point of contact for customers, clients, or stakeholders who have raised complaints or concerns, ensuring timely and empathetic responses.Conduct thorough investigations into complaints, gathering relevant information and documentation to understand the root cause of the issue.Work closely with internal departments or teams to address complaints and implement corrective actions to prevent similar issues from recurring in the future.Maintain detailed records of complaints, resolutions, and any follow-up actions taken to ensure accountability and track trends over time.Strive to achieve mutually satisfactory resolutions for all parties involved, while upholding company policies, procedures, and regulatory requirements.Job Requirements:Previous experience in complaint resolution or investigations.Highly developed analytical and critical thinking skills, being able to quickly identify key issues, seek information, apply relevant considerations and make sound evidence-based decisionsExcellent written and verbal communication skills, including the ability to summarise issues and communicate outcomes clearly and logicallyUnderstanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartialityAbility to be agile, juggle competing priorities and successfully manage a busy caseload to meet your targetsHigh level of professionalism, resilience and empathyMust have full Work Rights in Australia and be willing to undertake a Criminal History Check Interested? Make sure to apply!