Client Support Assistant

ResMed is seeking a hardworking and reliable Client Support Assistant to join our team in Canberra, Australian Capital Territory. As a leading global provider of digital health solutions for sleep and respiratory conditions, ResMed is committed to improving the quality of life for millions of people around the world. Responsibilities:- Provide exceptional customer service and support to clients via phone, email, and chat- Assist clients with product inquiries, troubleshooting, and technical support- Process orders, returns, and exchanges in a timely and efficient manner- Collaborate with internal teams to address client issues and ensure resolutions- Maintain accurate records of client interactions and transactions- Identify opportunities for process improvements to enhance the overall client experience Requirements:- 2 years of experience in a customer service or support role- Strong problem-solving skills and the ability to think critically- Excellent communication skills, both verbal and written- Proficiency in Microsoft Office and customer relationship management (CRM) software- Ability to work effectively within a team and independently- Bachelor's degree in a related field preferred Personality Traits: Hardworking, reliableSoft Skills: Problem-solving, communication Benefits:- Travel opportunities for training and conferences- Profit sharing opportunities based on company performance- Ongoing training and professional development opportunities Working Environment:At ResMed, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to making a positive impact on the lives of our clients and the broader community. Deadline to Apply: March 27, 2024 Equal Opportunity Statement:ResMed is an equal opportunity employer and is committed to diversity in the workplace. We actively encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.