Client Service Officer Housing Contact Centre Clerk Grade 2/4 Locations – Port Macquarie, Bega, Broken Hill & Kempsey Salary range $74,803 - $86,539, plus superannuation & annual leave loading Talent pool will also be created for all locations Employment type –Ongoing and Temporary roles, please see below These positions are open to Australian Aboriginal and Torres Strait Islander people only. Port Macquarie - 5 Ongoing Positions Bega – 1 Ongoing Position Broken Hill – 1 Ongoing Position Kempsey – 1 Ongoing & 1 Temporary with possibility to progress to ongoing Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations? The Role The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage. The Housing Contact Centre (HCC) is a 24/7 contact centre operation of approx. 350 staff. The HCC office is located in Liverpool, with satellite offices in Broken Hill, Bega, Kempsey and Port Macquarie. The centre delivers phone support to NSW clients with access to social housing services, including Link2home crisis accommodation, Social Housing Applications and Rentstart bond loan service. The centre manages the Aboriginal Enquiry line (AEL), which provides culturally appropriate services to clients over the phone between 8:30 am - 4:30 pm weekdays. The role offers a generous salary package and internal career progression. What you'll do You'll be working directly from one of our regional offices as part of the (HCC) and will be a valuable part of our Aboriginal Enquiry Line team. The role manages the Aboriginal Enquiry line (AEL), which provides culturally appropriate services and support to clients in regard to homelessness and housing needs over the phone between 8.30 am – 4.30 pm weekdays. This AEL is primarily handled by Aboriginal and Torres Strait Islander Client Service Officers (CSO's), who report to the Aboriginal Enquiry Line Officer in regard to enquiries to this line. Aboriginal and Torres Strait Islander CSO's will also deal with enquiries from non-Aboriginal and non-Torres Strait Islander clients as needed. AEL staff also liaise with other HCC staff to impart understanding and ensure that Aboriginal cultural concerns are given proper attention in determining service delivery to Aboriginal clients. AEL staff work in consultation/collaboration with Aboriginal Community Housing Providers (ACHP) and the Aboriginal Housing Office (AHO) to deliver culturally appropriate responses to housing needs, guided by principles of self-determination and self-management for Aboriginal people. What we're looking for Successful candidates will have excellent computer navigations skills and the ability to work between multiple screens and data bases. Some office locations require a current NSW Working with Children Check clearance for paid employment. This is a requirement due to a shared office location with Community Services. Possession of a current NSW Driver's Licence or NSW Photo Card. Note: In accordance with Clause 26 of the NSW Government Sector Employment (General) Rules 2014 and in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 the Department of Communities and Justice considers that being of Australian Aboriginal or Torres Strait Islander descent is a genuine occupational qualification for this role and preference will be given to candidates who meet the pre-established standards: Documented verification of Aboriginality. The Department will accept proof of Aboriginality confirming the following: You are an Aboriginal person of Aboriginal descent; You identify as being Aboriginal; and An acceptable form of documented verification is a "Confirmation of Aboriginality" letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation. Download the role description. Benefits: Salary from $74,803 - $86,539, plus superannuation & annual leave loading Industry leading training with ongoing career development and support Generous leave entitlements Diverse and inclusive organisation We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters. Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach the following: A covering letter (2 pages maximum) which clearly details: Skills and experience as relevant to this role A strong cultural knowledge, lived experience, connections and relationships with a deep understanding of Aboriginal communities and history Up-to-date resume Applications close 11:59pm AEST Monday February 12, 2024 Got a question? If you've got a question about applying or require an adjustment in the recruitment process, please, reach out to Robbie Chiplen Via: ******,au For more information about the role or what it's like to work for DCJ, please contact Kathryn Sullivan via ****** Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site. Other Information A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process. Thank you for your interest in this role. We look forward to receiving your application.
