HIS Clerk
Ongoing Position
6 Hours per week
The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.
Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.
Health Information Services
Under the direction of the HIS Management Team, the Health Information Clerk performs clerical duties to ensure that patient records, both electronic and paper based patient records are complete, up to date and maintained. Integral to ensuring that internal and external customers are provided with an efficient and effective Health Information Service, the HIS Clerk will provide cover for other HIS staff who are on planned or unplanned leave, where required.
Your contribution
Ensure medical records are made available for reference to Outpatient clinics one day prior to appointment and to Emergency within specified timeframes (10 minutes from request)
Accuracy of filing medical records in assigned bays
Ensure data entry is completed in line with the Women’s Data Integrity Framework
Respond to customers in person and on the phone in a timely and polite manner
Fulfill customer requests as soon as possible and escalate to HIS management if required
Communicate any service delays to customers
About you
To be successful within this role you will need to have:
Excellent communication and customer service skills
Excellent interpersonal skills
To be able to work independently and as part of a team
Ability to multitask and balance a number of clerical systems
Competent computer literacy including use of a PC, mouse, keyboard, standard Microsoft office software
Ability to accurately and efficiently input and extract data from computer systems
Ability and judgement to analyze situations and information, in order to identify errors or problems, take appropriate action, resolve or refer to other areas/next steps
Ability to read and understand electronic dashboard information and written reports
Ability to read and write fluently in English
Our offering
When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find theexceptionalin your everyday.
Our staff benefits program includes salary packaging, on-site car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners. To learn more, please visit: www.thewomens.org.au/careers/why-work-at-the-womens/staff-benefits/
We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.
The Women’s is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.
It is a policy of the Women's to provide reasonable adjustments for persons with a disability. If you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manager listed under 'Contact Person'
Ready to make the move?
For more information about the position, please see the Position Description attached and apply online by selecting “apply now” below.
All appointments to the Women’s are subject to a satisfactory clearance of Working with Children Check and Police Check.
If you would like to receive this information/publication in an accessible format (such as large print or audio) please call our HR Enquiries line on: 03 8345 2080, or e**********
