This is a Full time fixed term role to 30th June 2025 located at either Geelong Support Hub or Newnham, Launceston Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage.
We operate solely for community benefit and invest back into the same communities in which our services are delivered.
Hey You!
genU has an exciting opportunity for a Claims & Reporting Officer to join our newly established Performance, Quality & Client Experience Division!
The Performance, Quality & Client Experience Division focuses on ensuring our clients have the best experience of genU's services.
This includes ensuring compliance and maintenance of our high-quality standards across genU and driving a culture of continuous improvement!
The Claims & Reporting Officer will play a pivotal role in assisting with the implementation and coordination of the daily operational procedures relating to funding quoted and received.
You will help with client compliance using the CRM to produce data and audits and acquittals as required by the teams funding Agencies.
Accountabilities of the Claims & Reporting Officer include: Supporting NDIS Planning reviews or changes of participants circumstances Respond to funding enquiries and ensure Service Agreements are in place Assist with ensuring respite funding is clarified and entered into relevant recording systems such as Carelink Comply and adhere to organisational Policy and Procedures, work instructions, and State and Commonwealth requirements Assist with process improvement initiatives including problem solving issues as they arise to ensure operational efficiencies and high-level service user satisfaction Identify training needs and/or knowledge gaps within the disability teams and raise with Team Lead About You As the Claims & Reporting Officer you will be able to demonstrate the following:
Previous experience managing services for people with a range of disabilities.
Experience in coordinating funding from External bodies Knowledge and experience of scheduling services Demonstrated experience in the use of IT systems including Carelink or similar databases Ability to prioritise and effectively manage workload Demonstrated commitment to liaising effectively and working in partnership with all stakeholders Effective, positive and respectful communication skills Well-developed written communication skills High standards of ethical and professional behaviour NDIS Screening Workers Check NDIS Worker Orientation Module Certificate of Completion Please contact for a copy of the Position Description For You!
genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality.
We are committed to providing a welcoming, innovative, safe, empowering, and respectful environment for all and living these values each and every day.
genU staff have access to a range of benefits, including but not limited to the following:
Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression.
You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
Employee Discount Program: save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB Hi-Fi.
Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period!
genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates.
For further details about the role or if you would like to discuss reasonable adjustments during the recruitment process please contact Betty Boarder at or on Applications will be reviewed and preferred candidates progressed as they are received.
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