Chat Support Assistant

Job Description:

We are looking for a Chat Support Assistant to join our team at ZipMoney in Canberra, Australian Capital Territory, AU. This part-time role at associate level requires at least 2 years of experience in a similar position. The ideal candidate will be hardworking and resilient, with strong soft skills such as strategic planning and emotional intelligence.

Responsibilities:1. Provide online chat support to customers, answering queries and resolving issues in a timely and professional manner.2. Assist with customer account management, including processing payments, updating information, and troubleshooting technical issues.3. Collaborate with other team members to improve customer service processes and enhance the overall customer experience.4. Monitor chat logs to identify common problems and develop solutions to prevent future issues.5. Assist with training new team members on chat support best practices and company policies.

Requirements:1. At least 2 years of experience in a customer service or chat support role.2. Strong communication skills and the ability to work well under pressure.3. Proficiency in using chat support software and other customer service tools.4. Excellent problem-solving skills and the ability to think strategically.5. High emotional intelligence and the ability to empathize with customers.

Benefits:1. Profit sharing opportunities for eligible employees.2. Company-provided equipment for work purposes.3. Disability insurance coverage for all employees.4. Opportunity to participate in corporate social responsibility initiatives and give back to the community.

Equal Opportunity Statement:ZipMoney is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status under applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: ********

Join our team at ZipMoney and make a positive impact through exceptional chat support services!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.