CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
YOUR ROLE
The Sales Support Executive plays a pivotal role in driving business growth by supporting sales and account management activities. This includes conducting sales calls, identifying and qualifying leads, and arranging appointments with prospective customers. The role involves promoting CEVA's services, servicing and developing existing accounts (including major accounts), and ensuring customer satisfaction by handling rate and shipment queries, liaising with overseas offices for optimal services, and managing customer complaints.
The Sales Support Executive is responsible for maintaining accurate customer records, preparing sales reports, implementing client SOPs, and providing timely updates on shipments. By collaborating closely with internal and external stakeholders, the role ensures seamless operations and contributes to the delivery of exceptional service across the supply chain.
WHAT ARE YOU GOING TO DO?
Specifically, you will:
Conduct sales calls to engage with clients, identify opportunities, and qualify sales leads to arrange appointments. Promote CEVA's services, including import, export, and value-added solutions. Develop and maintain existing accounts, including major accounts allocated by the Branch Manager. Provide quotations to customers and international offices at profitable levels. Handle rate and shipment queries, liaising with overseas offices for optimal rates and services. Prepare sales reports, maintain CRM systems, and ensure accurate customer records, including client rates and contact details. Provide timely updates to customers regarding pre-alerts, arrival dates, and delivery schedules. Implement and manage client-specific SOPs for goods delivery, project shipments, and other requirements as directed. Follow up on customer orders and maintain detailed order reports. Manage customer complaints effectively to ensure satisfaction. Collaborate with operational and warehouse teams to meet client requirements. Conduct customer implementations and ensure smooth onboarding processes. Adhere to CEVA's QHSE Integrated Management System, policies, and procedures, actively supporting safety and environmental initiatives. Perform additional duties as assigned to support business objectives. WHAT ARE WE LOOKING FOR?
Bachelor's degree in logistics, supply chain management, business administration, or a related field. Experience managing freight forwarding customers, including complex accounts. Proven ability in account management, sales lead generation, and opportunity qualification within existing and prospective accounts. Experience liaising with international offices and managing cross-border logistics. Strong understanding of international supply chain processes and logistics operations. Proficiency in CRM systems, sales reporting, and preparation of customer SOPs. Knowledge of rate quoting, shipment handling, and service optimisation. Familiarity with metrics and reporting frameworks for key account performance. Demonstrated ability to engage effectively with a diverse range of stakeholders. Strong interpersonal and communication skills. Exceptional ability to prioritise, multi-task, and meet tight deadlines. WHAT DO WE HAVE TO OFFER?
In addition to a challenging and rewarding work environment and competitive compensation of $90,000-$95,000 base salary, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
CEVA Logistics' Diversity Statement:
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
Applications Close: 18 January 2025 (close of business)
For additional information please contact:
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