A varied and challenging role providing high customer service to the community via phone, online and face to face.
Competitive annual salary commencing at $74,172.80 plus up to 13% superannuation.
Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements, and a fortnightly RDO.
About the Region
Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island.
Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.
Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.
Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.
For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.
Officer Customer Contact x 2 Positions Remuneration: Annual salary commencing at $74,172.80 plus superannuation
Closing Date: Sunday 8th December 2024 at 11.00pm AEST
No late applications will be accepted.
Only applications received via Council's online application system will be considered.
Unsolicited applications from agencies will not be considered.
Role Overview
Gympie Regional Council is currently seeking enthusiastic customer service professionals to join our Customer Contact team.
We are currently recruiting for 2 x permanent full-time positions to join our Customer Contact Branch and our Planning and Development Customer Contact Service Point.
Key Responsibilities
Assist in the delivery of high-quality customer service by providing accurate, consistent and complete information to internal and external customers through first contact resolution.
Accurately complete customer action requests, attend to enquiries and process transactions while role modeling customer-focused behavior.
Undertake accurate and timely receipting of Council payments and daily banking reconciliation in accordance with policies and procedures.
Remain aware and knowledgeable of Council events.
Respectfully and professionally contribute to the Customer Contact team culture, receive feedback, support peers and identify customer service improvement initiatives.
Establish and maintain productive working relationships within Council.
What We Are Looking For
Demonstrated outstanding level of verbal, written and active listening communication skills.
Demonstrated experience in a high demand customer service environment.
Ability to understand and apply policies and procedures when responding to customer requests.
Demonstrated ability to work autonomously or cooperatively in an integrated team environment.
A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities.
Resilience and manage high volume workloads with the ability to multi-task.
Experience or exposure to customer request management (CRM) systems and practices.
Queensland 'C' Class driver's licence that is current and maintained.
What We Offer
Nine-day fortnight Access to employee health and well-being programs Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.
Long service leave after seven years Generous superannuation scheme of up to 13 per cent Access to salary sacrificing and salary packaging arrangements.
Employee assistance program offering free confidential counselling services for employees and their families.
Our Values
Accountability Communication Customer Service Focused Integrity Teamwork and Collaboration Our Process
Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.
Keen to Apply?
Keen to apply?
Simply follow the instructions below:
Download and review the position description above.
Complete the information below as requested using your personal email.
Click 'APPLY' Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
Click 'NEXT' and 'CONFIRM' Applications close on Sunday 8th December 2024 at 11.00pm AEST.
Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service.
We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.
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