Business Analyst, Service Integrity & Resolution
Job Description
Overview
MUFG Pension & Market Services is one of Australia's leading fund administration and share registry specialists.
We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs.
Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
The purpose of the role is to provide high levels of technical expertise to investigate, analyse and resolve detailed and complex insurance enquiries to ensure a superior client experience.
This includes analysis on key insurance products, business requirements, product development through migrations and enhancements.
Melbourne location
Employee benefits
Hybrid working conditions
Key Accountabilities and main responsibilities
Assist, participate & investigate data related insurance enquiries
Design, develop and execute plans to ensure the quality of products are maintained to the satisfaction of our clients as per each Fund business rules and insurance product designs
Actively seek process improvement opportunities
Participate in PVT testing for releases and patches as assigned
Participate in problem solving and collaboration and maintain healthy group dynamics
Work with Funds, internal / external auditors in delivering components of audits assigned by the manager.
Complete task allocated by the lead analyst to prevent, early detect and resolve complex data/product related issues
Work closely with the resources within the IT area and deliver cost effective solutions that meet client requirements
Work directly with peers to ensure all insurance enquiries are managed in line with SLA's and each Fund Insurance business rules
Experience & Personal Attributes
Ability to articulate issues surrounding business, operational and technical risk management;
Strong Superannuation industry knowledge preferably in insurance
Proven experience in business analysis within the finance sector
Past experience and confidence in using data analytical tools
Proven ability in taking strong ownership of deliverables and work with a team of analysts to deliver reports that highlight issues/errors in application of business rules.
Developed organisation and planning skills with the ability to deal with demanding workloads prioritise and meet strict deadlines;
Exceptional attention to detail, time management and organisational skills;
Commercial, risk aware and outcomes focused;
Some of our Employment Benefits
FlexiWorks - enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing
Culture @ MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively.
We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career?
Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services.
Successful applicants will be required to complete background screening prior to commencement of employment.
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