Our federal government client is seeking experienced candidates for multiple APS5 Redress Contact Officer opportunities in Perth CBD. Rate: $44.38 per hour plus 15.4% Superannuation (equates to $86,541 per annum)Location: Perth CBDHours: Full-time – 37.5 hours per weekDuration: 6-12 months with possible extensionType: Max-term contract (annual, sick and flex leave entitlements included)Work From Home: Office based only - No WFH flexibility Position: APS5 Redress Contact Officer Job purposeThe Redress Service Delivery Branch is responsible for managing the end-to-end process for Applications made under the National Redress Scheme. This includes liaising with applicants over the phone, receiving, validating and progressing applications for Redress and advising outcomes to applicants. Redress Officers in the Service Delivery Branch provide direct services to applicants including Case Coordination, Contact Officer, letter drafting and payment issuing. Duties Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018, and relevant policies, procedures and guidelines to progress applicationsMake and receive calls to applicants and their nominees. This includes receiving calls from the National Redress Scheme phone linePrepare, edit and quality check letters and notices sent to applicants, nominees and institutionsConduct detailed research and prepare complex request for information packagesCode application information in Case Manager, keeping accurate and comprehensive recordsSkillsCommunicate confidently and present messages in a clear, concise and articulate wayWrite, edit and proof-read documents and case file notesManage time and organise work against performance expectationsDevelop and maintain stakeholder relationshipsResearch and make decisions based on a subject matter knowledge and judgementLegislation, policies, procedures and information management requirementsRelevant government privacy, ethics and workplace health and safety and security protocolsAbility to interpret complex information and identify key aspects to support validation, assessment and recommendation processesHigh-level research and analytical skills to make accurate conclusions based on information and evidenceHigh level of accuracy and attention to detail in reading, writing and talking about applications, as well as the processing and recording of informationSelf-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with a high workload in a high-risk environmentAPPLICATION REQUIREMENTS Must be an Australian Citizen and be able to provide documentation to support this.Must hold a Baseline security clearance or be able to obtain and maintain this level of clearance.Each candidate is to write a 250-word pitch about why they want to work at the Redress TO APPLYPlease APPLY NOW with your updated resume and send an email to Jesse at DFP Recruitment Perth on with the following information:Are you an Australian Citizen?Do you currently hold a Baseline security clearance?If not, are you able to provide adequate documentation to obtain and maintain this level of clearance?Do you have previous experience working with vulnerable people?For anymore information, please call and ask for Jesse at DFP Recruitment Perth.Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via not submit any sensitive personal information in your resume.#J-18808-Ljbffr
