X1 Customer Service Advisor - Part Time Late Shift - Stake Hill

X1 Customer Service Advisor - Part Time Late Shift - Stake Hill

Footasylum Plc

X1 Customer Service Advisor - Part Time Late Shift - Stake Hill

Details of the offer

Customer Service Advisor - Part TIme late shift

Location:Stake Hill
Department:Customer Service

Footasylum are looking for an customer service advisor to join our team at our offices in Stake Hill. You must be available to work Monday - Friday 11:00 - 15:00 / 12:00 - 16:00. So if have passion for footwear and the satisfaction of customer service then this could be the role for you.
Role and Responsibilities:If you love fashion, team work and want to join a dynamic company, then look no further:
Consistently provide high standards of customer service through all our customer contact channels including Telephone and Email.
Handle both inbound and outbound calls and emails in a timely manner.
Handle Customer complaints effectively.
Process Customer refunds
Support our store network enquiries.
Manage outstanding orders efficiently (out of stock/partial orders)
Perform security checks on payments made through the website
Liaise with other departments in the company
General administrative duties
Your profile:
Other than an open mind and the drive to succeed, there are certain skills you'll need to get the job done:
Experience in a telephone based customer services environment is essential
Ability to communicate effectively at all time and to stay calm under pressure
A good listener with the ability to resolve customer queries efficiently
A team player with a good customer focussed attitude
Excellent command of English language
Excellent written skills
PC literate
Ability to constantly deliver high standards of quality
The shifts you will work will be 08:00 - 16:30 / 09:00 - 17:30, 7 days on a rolling rota with 2 days off
What we offer:At Footasylum you will receive 20 days holiday plus bank holidays and an extra day per year of service. We offer our employees child care vouchers and generous staff discount.

Source: Neuvoo3_Ppc


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