Salary: $81,970 to $90,167 per annum + 11.5% employer contribution to superannuationDirectorate: Business & LifestyleClassification: Grade 12Reporting To: Team Leader Visitor Economy & ExperienceEmployment Type: Permanent Full TimeThe Position: This position is responsible for the coordination and delivery of all aspects of Visitor Servicing and the Visitor Information Centre (VIC) including visitor enquiries, information collection and dissemination, facility presentation, supporting the Tourism Partner Program, while liaising with tourism operators and representatives. In addition, the position provides support to the Team Leader Visitor Economy & Experience. The VIC operates 362 days per year and is the first point of contact for visitor enquiries and a focal point for tourism business promotion.ResponsibilitiesKEY RESPONSIBILITIES:Coordinate and deliver visitor information services.Maintain and develop product awareness of staff in consultation with industry.Support the implementation of the Albury Wodonga Destination Management Plan 2024-2028 in cooperation with other key staff.Contribute to the development and implementation of Visit Albury Wodonga's digital content strategy to ensure continual engagement and activity.Manage facilitation and promotion associated with Tourism Partner Program activities.Collect and collate relevant visitor data and information.Supervise the VIC staff including effective task delegation, performance management, training and development, and promoting a team environment.Manage and assist the development of the VIC budget and facility financial management.Develop and maintain strong relationships with industry, particularly tourism partner program participants.Manage the preparation and development of the (annual) Albury Wodonga Visitor Economy Trends report.Assist in the development and manage distribution and stock control of marketing collateral.Prepare for and represent Visit Albury Wodonga at industry conferences and meetings.Manage the retail activities of the VIC including purchasing, inventory control and banking preparation.Manage and deliver projects with the assistance of other department staff.Ensure the visual amenity and presentation of the facility remains of a high standard at all times.Promote Council and its programs to industry and the wider community in a variety of forums.Effectively manage all enquiries generated by tactical and destination marketing and promotional campaigns.Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee's skill, competence and training.Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.Observe appropriate AlburyCity Policies and Procedures regarding day-to-day operations including Equal Employment Opportunity policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.QualificationsKEY RELATIONSHIPS:Internal:Our PeopleExternal:VisitorsOur CommunityTourism operatorsKey stakeholdersWodonga Council staffEmployment ConditionsBased on a 38 hour week, working across a 7-day spread, with actual days and times being worked in accordance with facility roster.Hours worked on weekends will attract the appropriate loadings.This position involves limited travel which may require overnight stays.This position requires you to wear a compulsory uniform as per AlburyCity's Dress Code Standards.This position involves working both indoor and outdoor, along with computer work.The position requires a moderate level of aerobic and physical fitness to undertake regular physical activities.A full functional and medical assessment is required for this position.This position is delegated with certain powers, authorities, duties and functions of Council under the AlburyCity Delegations of Authority.This position requires evidence of a current Australian National Police Check.This position is subject to alcohol and other drug testing.This position is located at Albury Visitor Information Centre (Stationmasters Residence at Railway Precinct).Essential CriteriaTertiary qualification in Tourism/Marketing or related discipline or equivalent relevant work experience.Class C (Standard) Driver's Licence (compulsory to have and maintain).ExperienceExperience in a customer service environment.Experience working in a tourism or related environment.Demonstrated experience in office administration.Specialist Knowledge And SkillsHigh level customer service skills.High level computer literacy.A knowledge of website Content Management Systems and general database management.Experience in Social Media account management and email marketing.About UsOur Organisation: We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other.Our Values: We are a values driven organisation and these underpin everything we do.Working TogetherIntegrityCourage and PassionInnovationLoyaltyLive Well Work WellThe health and safety of our people is more than a priority, it's a commitment embedded within our values.Two Cities One CommunityOn 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities.Child SafetyAlburyCity is committed to being a child safe organisation.About The TeamThe Directorate: Business, Growth & Community - Our Business, Growth & Community Directorate focuses on providing more and better opportunities for our people and our place.Our Service Model: ProgressOur Service model is built around our brand pillars of empowering progress; serving with excellence.Service Cluster:Business & Lifestyle: Our Business and Lifestyle Service Cluster is a major player in our city's liveability and economic growth.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesGovernment Administration
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