>Parkes ACTThe occupant of this position is one of two Visitor Services Coordinators and reports to the Director, Access and Learning. The successful applicant must be able to work on a rotating rostered basis across a nine-day fortnight, including alternate weekends and public holidays. The occupant of this position is the most senior representative on staff on many occasions during weekends and public holidays taking responsibility for the functioning of the Gallery. This position is currently 0.9fte part time.
The key duties of the position include:
Responsible for coordinating and delivering the Gallery's Front of House reception and providing information to visitors, school and booked groups on programs, membership, and access to public amenities and services.
Operate cash registers, computers and credit facilities, reconcile daily takings, provide ticket sales and facilitate Gallery membership applications and renewals.
Provide leadership and supervision to a team of Learning Facilitators including training and motivating staff to create a positive customer focussed environment. Assist with the development and delivery of education and public programs and events, operation of audio-visual equipment and public programs administration.
Work collaboratively with other staff in the Access and Learning team, and across other areas of Gallery operations including contract Security staff, and assist in the development and implementation of operating procedures for the delivery of effective Visitor Services.
Work as a member of a multi-disciplinary team to assist the delivery of and access to Gallery programs, ensuring best practice application of Work Health and Safety to provide a safe, clean and comfortable environment for visitors.
Take a leadership role in programming for an area of interest eg: Access and Inclusion, Visual Thinking Strategies, or Public/Education Programs.
Eligibility
Demonstrated understanding, experience and commitment to the delivery of high-level customer service to diverse audiences, including large groups and visitors with special needs, preferably with Visitor Service experience in a cultural institution.
Ability to work as part of a team with proven high organisational skills including the ability to set priorities and work with initiative under limited supervision, knowledge of risk management practices with a demonstrated capacity to solve problems and work flexibly in a high-pressure environment.
Well-developed communication and interpersonal skills, including the ability to communicate professionally with staff and members of the public, knowledge of the visual arts and an appreciation of the Gallery’s collection.
Experience in training and supervising staff.
Experience in taking a leadership role in delivery of quality programs to visitors and education groups in a gallery or museum context.
Demonstrated computer literacy with experience in the use of Microsoft Word, Excel and Outlook programs, operation of computerised point of sale systems and accuracy in handling cash, credit and EFTPOS transactions and daily financial reconciliations.
Demonstrated knowledge and capacity to apply the APS Values, participative management practices, workplace diversity principles, Work Health and Safety within a work and team environment.
The successful applicant must be able to obtain and maintain a Working with Vulnerable people card.