UX Designer:Qantas Loyalty
Challenge yourself to bring our visions to life
Take an opportunity to grow and diversify your career
1 x Perm and 1 x Fixed Term Opportunity based at our Mascot Campus
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best
The Qantas Frequent Flyer program includes roughly half the Australian population, and our platform is in need of a UX Designer to help uplift the experience for our Coalition Partnerships. As a key member of the Retail & Coalition tribe you will translate new partnerships with Qantas Frequent Flyer services into intuitive interfaces, leveraging UX best practices for products and services across the Qantas Loyalty brand.
The role of aUser Experience Designeris to envision how people experience our products and bring that vision to life in a way that feels inspired, refined and even magical. In a User Experience
Designer role, you’ll work on complex tasks and transform them into intuitive, accessible and easy- to-use designs for Qantas Loyalty customers and its partners - from the first-time user to the sophisticated expert. Achieving this goal requires collaboration across Technology, Analytics, Operations, Content, Squads and Site Ops teams throughout the design process—from facilitating research, workshops to creating wireframes, storyboards, user flows etc to effectively communicate interaction and design ideas to building low-fi user interface mock ups and prototypes. At each stage, you will anticipate what our users need, advocate for them and ensure that the final product surprises and delights them.
You will have -
At least 5 years of experience in user-centred design for large scale enterprises
Strong understanding of end-to-end UX process.
Produce research reports and lo-fi sketches/wireframes/prototypes/empathy maps/user flows that articulate the structure and necessary steps a user needs to take in order to reach their goal.
Strong understanding of UX research methodologies.
Working within Agile & JIRA delivery teams and methodologies.
A data driven approach to your work.
Strong facilitation, interviewing and work shopping skills.
Experience in presenting and communicating designs, research and design milestones to peers and senior stakeholders.
University Degree in Psychology/Design or applicable UX academies.
Strong experience building relationships with and influencing senior stakeholders
Experience in Loyalty programs, retail e-commerce, FMCG industry experience preferred.
Experience with research, visual and interaction design tools, Sketch App, Axure, Zeplin, InVision.
Nice to have experience with Validately, UserZoom research tools.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We
encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close:Sunday 22nd September 2019