User Support - Sell-side Order Management System (TOMS) Support Specialist - Sydney As part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees, and develop them into future specialists with deep product knowledge.
What is the role?
The Sydney Analytics teams are aligned to our industry-leading Sell-side Trade Order Management Solutions (TOMS) that deliver global order, execution, and position management tools for front-office professionals as well as middle and back office operations. As part of the team, you'll provide exceptional customer support to our clients using our TOMS Sell-side OMS products. You will continue to build your knowledge of the industry, OMS functionality, and Bloomberg terminal.
Being part of the team means you'll provide solutions to help service our existing clients as well as onboarding new clients. You'll need to be comfortable with building a detailed knowledge of our order management systems and technology solutions. You will have an adaptable approach, providing outstanding customer service.
There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team or progressing into an Enterprise Relationship Support role.
Core Responsibilities:
Client Service: At Bloomberg, we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions. You will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders. Product and Domain Expertise: You'll know your customers' business, our competitors, and Bloomberg's product offerings. Keeping up to date with market trends while understanding the impact on our clients is essential. You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team. Business Impact: This is the value-add brought to internal stakeholders, including Product, Sales, Implementation, and Engineering. You'll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance. You'll need to have:
3+ years experience in a Financial Services or Financial Technology organization Previous experience in a client-facing environment covering Fixed Income OTC markets Minimum 1 year of experience in supporting or using order management or electronic trading systems Knowledge of sell-side markets and an understanding of the full trade life cycle of OTC instruments Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team, etc.) The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills Ability to assist with product testing and project management work Demonstrated continuous career growth within an organization Strong presentation and communication skills in English We would love to see:
Knowledge of connectivity protocols such as FIX, TNP, XML Interest in technology and coding skills Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality If this sounds like you:
Apply if you think we're a good match. We'll get in touch with you to let you know the next steps.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability-inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
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