About the Role
Provides support and assistance to Underwriting staff and perform administrative duties regarding builder's eligibility assessments, Building Contract Review Program, eligibility security document validation and coordinate with Underwriting areas to research and resolve to escalated Underwriting issues.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
icare day – access to an extra day's leave
Comprehensive learning and development support aligned to icare's Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It's an exciting time at icare where no two days are the same; as an Underwriting Coordinator you will:
Lead, determine and resolve builder eligibility application information and documentation requirements by referring to Eligibility Manual, Complaint and Dispute Handling procedures and service standards.
Reply to builders and Underwriter enquiries and offer builder eligibility application updates within the approved HBCF Eligibility Manual.
Compile data and conduct routine checks to support Underwriters during builder's eligibility assessment process.
Support Underwriting Team by maintaining builder eligibility checklist, builder's complaint and dispute register, Underwriting training register, files and logs for Underwriting meetings with builders and service providers.
Generate and maintain weekly and monthly Underwriting reports, initiate follow ups with service providers on project and application status update and refer to Underwriter for action.
Perform necessary tasks and direct HBCF builder's security documents to Underwriter for validation.
Manage Underwriting eligibility application inbox, mail, security documents, correspondence, records and search reports on builder eligibility applications.
Build rapport and provide a high standard of service to customer and third-party service providers while maintaining key existing relationships with internal team members.
Skills & Experience
Strong organisational and administrative skills in a corporate or government environment
Ability to understand and adhere to service levels
Advanced communication skills to internal and external stakeholders
Excellent stakeholder engagement and management – internal and external
Builds relationships by working collaboratively with others to meet shared objectives
Achieves results by holding self and team accountable for outcomes
Adapts approach by listening, learning and acting to meet shifting demands of different situations
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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