About BYDBYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the RoleBased in BYD's Sydney, Melbourne, or Brisbane, this role will support the Technical Service function of appointed Dealers, providing technical advice and support in the areas of technical, warranty, recalls/rework, and customer concern investigation & resolution. Your day-to-day duties will include but not be limited to:
Respond to all lodged technical support requests through the appropriate channels.Provide onsite/remote vehicle diagnostic supports.Customer concern resolution and rework/recall directives.Report on field product quality concerns and support field issue investigations.Liaise with factory on technical, and field issue in conjunction with Technical & Engineering Manager.Create/Validate/maintain technical documentation, service bulletins in conjunction with publication specialist.Communicate & Broadcast to the dealer network on technical issues resolution and fixes through dealer bulletins and advice.Key Requirements:To be considered for the role you will require:
A Certificate 3 in Automotive Mechanical Technology (Light Vehicle) or equivalent or Automotive Electrician.Minimum 5 years' experience in either a customer service or technical support role in the automotive field, preferably with Master or Diagnostic Technician status.Strong written and verbal communication skills.Microsoft Office Suite applications (Word, Excel, PowerPoint).If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume. BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
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