Technical Services Manager
We are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the roleWe are currently seeking an experienced Technical Services Manager with experience managing a team of technical professionals and providing high quality technical engineering support to customers and stakeholders.
About you
Responsibilities and Accountabilities:
Acting as the escalation point and main point of contact for customer operational support and incident coordination including coordinating regular meetings and reviews to ensure customer satisfaction.
Provide timely advice and resolution to incidents within the agreed timeframes and to the agreed standards.
Identify and implement process, procedures and improvements in order to provide the highest level of customer support and meet Best Practice standards.
Identify opportunities to further develop customer accounts including any opportunities to increase Fujitsu's support to the customer.
Ensure compliance across a range of areas including contractual, legislative, risk, financial and security standards.
Develop in depth technical and managerial documentation in order to provide accurate feedback and recommendations to both Fujitsu and Customer stakeholders.
Provide leadership and mentoring to a range of technical and non-technical personnel within the team.
Requirements and Experience:
5+ years People Management experience, particularly managing a range of technical personnel.
Experience within a Technical Network Architecture environment with an emphasis on CCNA.
Must have current AGSVA Security Clearance.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email ******.
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