About us
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.
Our range of general insurance products protect customer's most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Purpose of the Role
As a Technical Motor Underwriter, you'll be responsible for developing and implementing innovative Domestic Motor Underwriting Guidelines, both Core and Discretionary.
Your role includes reviewing and enhancing existing guidelines to improve business outcomes and customer experience, as well as leading continuous improvement initiatives for underwriting systems and processes. You will provide expert support to Production Underwriters and stakeholders, participate in User Acceptance Testing for system changes, and contribute to market and competitor analysis.
Key Responsibilities
Recommend and develop improvements to existing and new Underwriting Guidelines.
Create and document processes to boost Motor Underwriting efficiency.
Assess how business changes affect risk acceptability and the Underwriting framework.
Identify and implement enhancements and automation for Underwriting Guidelines and systems.
Contribute to the development and refinement of Underwriting Guidelines.
Investigate and address Underwriting compliance issues, collaborating on corrective actions.
Oversee and report on Underwriting projects and new Guidelines, including post-implementation reviews.
Regularly review Underwriting decisions for adherence to Guidelines and processes.
Provide management with reports on decision trends and improvement opportunities.
Deliver monthly reports on Motor portfolio performance, including referral volumes and inspections.
Perform user acceptance testing for system changes.
Advise and support Contact Centre, Claims, and Internal Dispute Resolution.
Act as a Subject Matter Expert in cross-divisional projects.
Key Requirements and Experience:
Essential
At least 5+ years' General Insurance (preferably Domestic/ Retail lines) experience in Underwriting, Product Development, Portfolio Management, Claims and/or IDR/ Quality Assurance.
Sound judgment skills with the ability to interpret, evaluate and disseminate information.
Excellent problem-solving ability combined with attention to detail and accuracy.
Excellent written and verbal communication skills.
Sound knowledge/ understanding of short-tail insurance product(s), underwriting and rating methods, systems, and procedures – including drivers and levers of profitable growth.
In-depth knowledge of relevant regulatory regimes, compliance and insurance legislation.
Sound numerical and analytical skills.
Ability to work autonomously while maintaining focus.
Experience in managing and completing user acceptance testing.
IT literacy and the ability to learn new systems.
Working knowledge of common application software, e.g. MS Office suite.
Ability to respond rapidly and positively to change and to work under pressure to deliver outcomes with competing priorities.
Desirable
Tertiary qualification preferred.
Experience with SQL/ SAS.
Our Perks
Location - This role can be based in our Toowong, North Lakes or Kawana offices.
Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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