Your Role
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. The role of the Technical Manager is to provide professional and personalised technical support to the South Australian Workers Compensation Operations, for the South Australian Community on behalf of Return to Work SA.
You will add value to Gallagher Bassett across the following:
Provide high quality customer service and technical support to claims teams about the claim management process in line with legislation and best practise guidelines
Provide mentoring, coaching and specialist technical assistance to internal stakeholders
Provide subject matter expert knowledge for internal technical training sessions as requested to ensure formal determinations are made in a timely manner
Assisting the claims teams in achieving KPIs & Service guidelines by:Providing claims strategies recommendations
Undertaking adverse decision quality reviews and endorsements
Escalating claims for formal investigations as required
Working closely with internal stakeholders to produce a return to work or review of entitlements
Ensuring outcomes are effectively communicated and actioned within timeframes
Review and provide feedback about current claim management practises and procedures
Attend and participate in claims conferences as required
Facilitate and participate in the Monthly Technical Update Forum
We're interested in hearing from people who possess:
Knowledge of the Return to Work Act 2014 and associated case law
Demonstrated technical claims management experience
Experience in coaching and mentoring
Excellent communication and interpersonal skills
Strong legal understanding and the ability to think commercially
If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:
True flexible work hours
Staff referral incentive
Opportunities for ongoing education and development
Service recognition awards to celebrate your contribution to the company
Employee assistance program for yourself and your immediate family members
Staff benefits program with a wide range of discounts on offer
The opportunity to work for a company that gives back to the community through our Gentle Bear program
A fun, supportive and inclusive working environment
A brief overview on GB:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
If this sounds interesting to you - we want to connect!
If you think you can make a positive difference to our business please apply - we want to hear from you today!!
Only people with the right to work in this country will be considered for this role.
Additional Information