Time left to apply: End Date: November 30, 2024 (12 days left to apply)Job requisition ID: JR-10130119Employment TypePermanentClosing Date29 Nov 2024 11:59pmJob TitleTechnical ExpertJob SummaryAs a Technical Expert, you can't resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Job DescriptionThe RoleAre you ready to take your career to the next level and make a real difference in the community? We are seeking a Technical Expert to join our dynamic team, where you will be accountable for providing end-to-end support for our Triple Zero emergency services and Life-Threatening Call Trace Applications. This is not just a job; it's a chance to be part of something extraordinary!What You'll Do:As a Technical Expert, you will play a crucial role in ensuring that our Triple Zero and Life-Threatening Call Trace services deliver exceptional connectivity across Australia. This is a 24/7 role with a rotating roster, giving you the flexibility to manage your work-life balance while engaging in high-impact work. Your expertise will directly contribute to Telstra's mission of creating a brilliant, connected future for everyone.Key responsibilities:Providing dedicated E2E operational support 24/7 that includes alarm monitoring, detection, response, and prompt action when Triple Zero issues ariseProviding a single point of Telstra internal contact for the Triple Zero Answer Points (i.e., call centres), TUSOPA contract team, Regulatory Affairs and Telstra senior management for immediate investigation of Triple Zero incidentsOrganisational responsibility for the generation, coordination, and internal reporting of Welfare Check Call ListsManage the activation of the Triple Zero Disruption Protocol as and when requiredKey internal Telstra contact point for Extreme Event call management strategiesProvide real-time Customer support and operational assistance for the Life-threatening Call Trace ApplicationEssential Experience:Availability to work in a rotating shift roster 24/7A passion for Emergency Services and helping the wider communityProven Incident Management experienceUnderstanding of the Triple Zero ecosystemStrong networking experience in a large-scale Service Provider operations centreExcellent working knowledge of TCP/IP, Routing, and switchingOur perks & benefits:Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where and when you work16 weeks paid parental leave for primary and secondary carersProfessional development programAn epic (free) Telstra mobile phone planLaptop/Device allowance renewed every 2 yearsPurchased Annual Leave schemeDiscounted Telstra products and servicesIf this opportunity sounds like a perfect fit for you, we'd encourage you to apply!___________________________We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.About UsWe're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.Recruitment SupportWe are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to the Disability and Accessibility inbox.In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
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