THE OPPORTUNITY:
We're seeking a Technical Customer Service Officer who thrives in an environment where adaptability and quick thinking are essential. This role demands someone who can navigate varied technical challenges while maintaining exceptional customer service standards. No two situations are the same, making this perfect for someone who enjoys dynamic problem-solving and immediate action. The role is part of the internal sales and business development division and transition to these roles is available for the right candidates.
KEY RESPONSIBILITIES:
Manage and respond to technical calls and email enquiries with confidence and precisionHandle complex product-based customer inquiries, adapting your approach as situations demandGather and analyse technical details for the quoting team, demonstrating keen attention to detailProcess and manage warranty claims with thoroughness and efficiencyProvide proactive customer updates, adjusting communication style to match customer needsDevelop and implement positive solutions to evolving customer challengesContribute to technical problem-solving, often in unexpected circumstances THE PERSON WE'RE LOOKING FOR:
Mindset & Approach:
Natural ability to think on your feet and embrace unplanned challengesSharp problem-solving skills with an emphasis on quick, effective solutionsAdaptable communication style that can flex between technical discussions and relationship buildingKeen eye for detail combined with the ability to see broader implicationsComfort with ambiguity and changing priorities Technical Skills & Experience:
Trade or customer service background, particularly in HVAC, pumps, ventilation, or electricalStrong administration and MS Office capabilitiesDemonstrated mechanical aptitudeHigh-level written and verbal communication skillsHands-on experience in relevant trades/industriesGenuine passion for learning and long-term career development SUCCESS IN THIS ROLE MEANS:
Confidently asking insightful questions to uncover customers' real needsMaintaining composure and effectiveness when priorities shiftBuilding strong relationships through responsive, solution-focused supportContributing to team success through flexible collaboration and knowledge sharingDemonstrating a positive, can-do approach to challenges WHAT WE OFFER:
Join a company that genuinely prioritizes staff well-being and satisfactionFull-time permanent position with clear career advancement opportunitiesBe part of a supportive and diverse team cultureHighly competitive salary packageFamily-friendly working conditionsStructured support while encouraging independent decision-makingRegular exposure to new technologies and challengesProfessional development opportunities to expand your capabilities The Company Sigrist Design has a forward-looking and supportive culture with a diverse team.
Sigrist Design is a specialist engineering solutions provider with over 30 years of expertise in air movement, including filtration, ventilation, dust management, and VOC extraction. Serving Queensland's industrial, food manufacturing, and commercial sectors, we pride ourselves on our forward-looking approach and supportive team culture.
Only shortlisted applicants will be contacted. You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role.
Recruitment Agencies - Thank you for thinking of us, however we do intend to fill this opportunity through direct channels. If we find that we do need any agency assistance, we will reach out.