Team Manager

IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.
OverviewGallagher Bassett is Australia's largest Third Party Administrator (TPA).
Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients' outcomes.
As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1600 staff.
How you'll make an impactIn the role of a Team Manager you will be responsible for leading a Return to Work Specialist team within the SA Operations, providing strategic direction, ensuring the business delivers on the KPIs and service standards are met within their team.
The role is responsible for leading the success of the individual team members through providing support and feedback.
On a day to day basis you will:Manage day to day operations of the team ensuring compliance whilst maintaining high client service standards Build and maintain strong Client relationships and identify viable solutions to contribute to ensuring high levels of client satisfaction Identify any skill and knowledge gaps in business unit service provision and work with Direct Manager to develop strategies and processes to ensure services meet business and client requirementsObserve and monitor processes (workflow process and work instructions), team performance trends and identify improvement opportunities or take remedial action to resolve issues identifiedSupport the achievement of our target remuneration in regards to performance measures through improving claims management outcomes, ensuring alignment to KPI MeasuresProvide effective coaching and feedback to staff on technical and performance related issuesWork with Branch Managers to identify skills and knowledge gaps and assist with the up-skilling of the team About youWe are interested in hearing from people who have:Workers Compensation, Allied Health, Insurance or Service Industry ExperiencePrevious experience managing & developing teamsKnowledge of general business and administrative practices and managing cost effective business activitiesExperience of finance and resource management to achieve the financial results for their business unit.Working with us:GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
GB recognises that our benefits program holds a different value or meaning to each employee.
At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.
Just a few of our benefits include:Discounted Insurance Dress for your dayNovated LeasingFlexible & hybrid working To apply:If this role sounds like your new career– we want to connect!
Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!
And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.