About the Role We are seeking 2 Team Managers to oversee the delivery of the After-Hours Service (AHS) team.Reporting to the National Manager – After Hours, you will work within and lead a team that provides critical support to clients, staff and external stakeholders outside of business hours.In this role you will ensure a smooth operation, compliance, and a high quality of care afterhours for clients as determined by their service eligibility.To be successful in this role you will demonstrate strong leadership skills and will provide subject matter expertise to guide and be a point of escalation to the after-hours team of practitioners to meet the needs and requirements of Child, Youth & Family (CYF) and National Immigration Support Services (NISS) teams across jurisdictions.The Team Leaders will be supporting the team during our graveyard shifts which start from 10:00pm ending at 9:00am.Please note this role will have an on-call component.This is a fully remote role and can be completed anywhere within Australia.Award based salary with penalties rates.Flexibility is key, as you'll be required to work weekends, public holidays, and attend yearly mandatory training sessions in Sydney.However, in return, you'll have the opportunity to work remotely from home on a rotating roster basis, offering a desirable work-life balance.About the Roster We looking to fill the following roster lines.If you cannot commit to the below, please apply for any future vacancies.In your cover letter, clearly identify which roster line you are applying for.Please note: We cannot accept requests for any variations to shift times.Roster 1 – 50 hours per fortnight Week 1: MON 05:30am-12:30pm, THU 04:30pm-02:00am Week 2: TUE 4:30pm-2:00am, WED 4:30pm-2:00am,?FRI 4:30pm – 12:00am SAT 2:00pm-12:00AM?? ? Roster 2 – 39 hours per fortnight? Week 1: FRI – 11:30pm – 06:30am, SAT, 11:30pm – 06:30am, SUN, 11:30pm – 06:30am Week 2:?FRI – 11:30pm – 06:30am, SAT, 11:30pm – 06:30am, SUN, 11:30pm – 06:30am? Key Responsibilities Ensure that after hours responses are evidence informed and operate consistently and ethically within the purpose and values of LWB and the CARE and TCI endorsed practice models Lead After Hours Practitioners in the provision of service in risk assessments, incident management and support for children, young people and their families Role model leadership which aligns to the Leadership Capability Framework leading to a supportive and collaborative team environment to achieve best outcomes Monitor and manage with direct report staff: rostering, ensuring adequate coverage to meet service needs time and attendance records for payroll processing leave requests performance concerns Respond to all incoming after-hours enquiries in a professional and efficient manner, role modelling effective communication and underpinned by key practice models including CARE and TCI Effective and timely building of rapport with diverse caller groups including children and young people, carers, staff and external stakeholders.Provide direction and leadership for a range of activities afterhours including: Undertaking risk assessments Providing direction, overseeing and being a point of escalation for critical incidents Approving and coordinating emergency placements Escalation and reporting of critical incidents in accordance with jurisdictional obligations Maintain superior knowledge and skills in relation to evidence informed practice to support and respond to callers and guide After Hours Practitioners with critical emergent support needs which arise after hours Apply understanding of key policies and procedures to emergent and critical after-hours responses, as relevant to each state's legislative and regulatory requirements and provide guidance to Practitioners where necessary Provide direction, mentoring, and support to the After-Hours Practitioners during their shifts Report on Service functioning to help inform review of the Service and ensure it is meeting business needs and to identify ways to continually improve Provide functional support to the National Manager including responding to escalated incidents and providing auxiliary delegation Skills & Experience A Degree qualification in Human Services or related discipline Previous experience in team leadership and /or management roles Experience in delivering services within the community sector preferred Ability to manage issues, risks and contentious matters A reasonable understanding of the impact of trauma on children and young people and complex behaviours Benefits Opportunity to build a high performing division within one of Australia's leading Not for Profit's Salary packaging tax benefits, meal entertainment benefit, novated leasing and more Growing organisation with great career opportunities Rare flexible working arrangements allowing you to spend more time with friends and family.Truly this role offers work life balance!Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
