Cassowary Coast Regional Council – Innisfail QLDThe Team Leader ICT Operations leads the day-to-day operations of the ICT Operations Team overseeing the service desk, network operations, server and system administration, and infrastructure management.The Team Leader ICT Operations will assist and provide technical leadership in deployments of new solutions and innovations while ensuring all ICT infrastructure is secure, reliable, and performs optimally to support the business operations of the organization. This position will have a strong focus on security, as well as providing mentorship and technical escalation to and across the Information, Communications and Technology (ICT) Department.Key OutcomesImproved security posture for Council systems and users through the delivery of ICT Operations.ICT customers can expect the ICT Operations team to solve problems and fulfill requests using well-documented and communicated information within published service levels.Demonstrated continuous improvement, maintenance, and support of Council's systems, networks, hardware, and software by the ICT Operations team.Innovative solutions and initiatives are developed to support council activities and users.Comprehensive reporting to the Principal ICT Operations on the capacity of Council's data retention strategy and resilience testing to deliver the necessary system availability to users.Provide leadership and development through actions and behaviors for other team members within ICT Operations.About YouYou will have Tertiary qualifications in Business Management and/or ITIL Service Management Practices and a demonstrated knowledge of cybersecurity best practices. You have knowledge and experience in the application of scripting languages to automate processes and experience using software deployment packages. You have extensive understanding and experience of leading an ICT Operations team, providing mentoring, coaching, and facilitating professional development.It is essential that you have the ability to execute against operational guidelines and procedures with minimal direction and can demonstrate extensive experience in the provision of excellent customer service with particular emphasis on incident and service request management.You must also hold a Current "C" class drivers' license for this role.BenefitsMonthly RDO5 weeks annual leave (plus 17.5% loading)15 days personal leaveCCRC Uniforms providedUp to 12% employer superannuation contributionAccess to discounted health insuranceSalary packaging opportunities for vehicles, rent, mortgages, electricity, and gasOur RegionNestled between one of the seven natural wonders of the world, the Great Barrier Reef Marine Park and the World Heritage listed Wet Tropics rainforest, is the beautiful Cassowary Coast Region. Consisting of coastal and hinterland communities with 30,000 residents across the major townships of Cardwell, Mission Beach, Tully, and Innisfail.It is an exciting time to be part of the Cassowary Coast Regional Council, our commitment to a shared set of values offers great experiences through the building of a dynamic and inclusive workplace and community culture.Council's 2021-2025 Corporate Plan outlines the overarching vision for the Cassowary Coast region is 'to provide great experiences, deliver value and create a sustainable future for our community.' - One Coast, Cassowary Coast.Apply NowAll applications must be submitted via the Cassowary Coast Regional Council website by 7.30 pm Monday 11 November 2024.On our website, review further position information and submit your application via the Apply button for this role, ensuring you include:Cover Letter and the reason you are the 'best fit' for this roleCurrent Resume showcasing relevant skills, experience, and qualificationsCurrent Licences/Qualifications, relevant to this roleSuccessful applicants will be required to complete a drug and alcohol screen and a full medical to ensure their fitness to perform the requirements of this position.Any QuestionsIf you have questions after reading the information on our website, or you are having difficulty viewing the position online, please contact us:People & Safety, P: (07) 4030 2216 or E: ****** Coast Regional Council is strengthened by diversity and we celebrate our inclusive workplace culture that brings great value to our organization and community as a whole. We promote and apply equality of opportunity throughout our recruitment process and encourage applications from all sectors of the community.This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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