Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
Permanent position
Part time (64 hours per fortnight)
Managers and Administrative Worker Grade 4 Level 1 (HS4)
Located at The Alfred
Great staff benefits!
The Department
The Emergency & Trauma Centre (E&TC) is a purpose-built modern facility designed to manage in excess of 75,000 patients per annum. It has 82 treatment bays and is divided into 5 main clinical areas, including a 4 bed dedicated Behaviours of Concern secure unit. We treat patients suffering from serious illness or injury that could lead to severe complications if medical treatment is not received quickly. We strive to ensure all patients receive timely, high-quality care and prompt assessment by the most senior doctor available to minimise waiting times.
The Role
The E&TC Clerical Team Lead is a member of the Alfred Health Emergency (AHE) Leadership Team who assists the Nurse Manager – Workforce and Operations in the leadership, development and management of the E&TC Ward Clerk Team. The role also provides clerical support to medical and nursing staff and responds to patient enquiries within the E&TC and in Virtual Care.
Promoting and displaying excellent customer relations with patients, visitors and other hospital staff is essential. Reporting to the Nurse Manager, Emergency & Trauma Centre, the E&TC Clerical Team Lead will be responsible for management of the Emergency and Virtual Care Clerical Teams, managing risk in the administration space and the implementation and improvement of informatics systems and processes.
The Team Leader will supervise and provide effective guidance to the Clerical team and will be responsible for managing daily task allocation, ensuring smooth operations and effective communications between staff, clinicians, patients and their families.
Qualifications and Experience Required
Tertiary qualifications in a related field and/or relevant industry experience with a minimum 2-3 years' experience
Understanding of medical terminology
Previous supervisory experience
Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational), and experience with Alfred Health IT packages including Cerner and iPM
Understanding and experience managing telephone and email enquiries in a health setting
Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines
Understanding of confidentiality and privacy legislation
Staff Benefits
Generous salary packaging and novated leasing are available through Maxxia
Onsite child care services, a payroll deductible expense
Onsite staff gym, a payroll deductible expense
Modern onsite library facilities, exclusive to Alfred Health staff
Access to health and wellbeing incentives
Discounted health insurance
For enquiries regarding this position, please contact Emily Monteath, Alfred E&TC Nurse Manager - ******
Applications close 11pm AEST, Friday 20th September 2024.
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
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