Permanent full-time opportunityFlexible working arrangement, based in our Adelaide CBD officeHighly rewarding role in a fantastic work cultureThe heart of the role:The Team Leader's primary role is to lead, develop, mentor, coach, and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.The Team Leader is responsible for the day-to-day operations and will be required to analyze results and performance and deliver strategies to achieve and exceed individual and team targets. This will be achieved through the development of individuals through behavior coaching and performance management whilst embedding a customer-centric and first resolution culture.Key responsibilities include:Effectively lead and manage people, processes, and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance, and achievement of financial budgets, while ensuring Claims Processing and Admin Services is a place where people want to work.Monitor and increase conversion rates within the team through better use of call practices and coaching.By personal example, lead the adoption of Bupa Australia Vision and Values.Proactively manage change and coach the team through the change management process.Foster effective relationships with other business units to ensure the success of business initiatives.Effective day-to-day management of the team acting as a point of escalation for decision-making.Manage the performance of the team in line with Bupa's policies and processes and in a way that leads to improvements in employee engagement.Identify, support, and implement strategic initiatives to ensure efficiencies and increase automation.About you:Minimum 2-5 years' experience in a leadership role.Demonstrated experience in coaching others to achieve better customer experiences.Proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture.Experience in a complex, highly legislated claims environment.Demonstrated experience in managing customer relationships.Experience in effectively resolving provider/broker/client complaints.Experience in leading referral management practices.We've got your back:The special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa's purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We are providing health benefits, information, and support for everyone who works here, no matter their role.Our range of benefits include:Fully subsidized health insurance products - How good is that!Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks, and vaccinations.Discounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi.An additional annual leave day for you to focus on your wellbeing.An additional volunteer day each year for you to give back to your community.There is nothing half-hearted about what we do at Bupa, Apply now!At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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