Systems Support Officer

Carpentaria is a not-for-profit organisation providing disability and therapy services for children, adolescents and adults in the Northern Territory.
We deliver innovative and flexible services to empower people to thrive and live a great life, and we are committed to a philosophy that respects the rights of individuals to make informed choices about their lives.
About the role The Systems Support Officer supports the ICT Business Analyst and Operations Coordinator by ensuring efficient and effective IT operations within Carpentaria.
This position is responsible for managing IT assets, organising and allocating IT resources, and providing Level 1 and Level 2 support across various locations in Darwin and Alice Springs, both remotely and in person.
Manage and maintain IT assets, including tracking, organizing, and allocating IT resources.Provide Level 1 and Level 2 technical support to staff across multiple locations in Darwin and Alice Springs, addressing hardware and software issues.Support the onboarding and offboarding process by setting up and configuring user accounts, IT equipment and providing induction training.Assist in the deployment and setup of IT equipment, including computers, printers, and other peripherals.Troubleshoot, diagnose, and resolve technical issues both remotely and in person.Log and process support requests through the IT ticketing system, ensuring timely resolution of issues.Collaborate with the ICT Business Analyst and Operations Coordinator to identify and implement improvements in IT processes and systems.Escalate complex technical issues to higher-level support or external contractors as needed.Maintain and update user groups in SharePoint.Assist with and deliver IT training.Create and maintain systems operations manuals, documentation and instructions.About you The ideal candidate should be studying or recently completed a relevant tertiary IT qualification, with excellent communication skills, both written and verbal, ability to build and maintain positive working relationships and work collaboratively with a range of internal and external stakeholders, proficiency in using and supporting Windows 11, Office 365 (including Outlook and SharePoint) and other common IT systems and strong problem-solving skills with the ability to troubleshoot and resolve technical issues.
You will also need to hold (or have the ability to obtain) a current Ochre Card, Criminal History Check, NDIS Worker Screening Clearance, First Aid certificate and an NT Drivers Licence.
Why work with us? We provide a positive work environment that encourages and promotes work/life balance, a sense of humour and having fun.
In this role you will work with an awesome team who will encourage and inspire you to develop and progress your skills and career, whilst supporting Territorians with disabilities to live their best life.
We value our teams, and our employees enjoy a range of benefits including:
Salary packaging available (equivalent of up to $6,400 additional salary)5 weeks annual leave + 17.5% leave loadingOngoing professional development and career progression opportunitiesAccess to employee discounts and wellness benefitsAccess to free confidential counselling and support via our Employee Assistance Program (EAP)Work satisfaction - love what you do and why you do it!To apply, please submit your resume and a one-page cover letter outlining your skills and experience and why you think you will be a great fit for our team.
We are committed to creating a workplace culture that embraces diversity, equity and fairness, and is safe, inclusive, and collaborative.
We welcome and encourage applications from people of all abilities, the LGBTQI+ community, and Aboriginal and Torres Strait Islander people.

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