About Us
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.
The Role We have an exciting opportunity for 2 x Support Operations Engineers to join our growing Melbourne & Sydney Service Centre Team. We operate 4 days in the office/onsite with 1 day work from home on Wednesdays.
Responsibilities: Provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities to ensure the smooth operation of IT services for our customers.Assist remote resolver teams with activities that require physical presence, create knowledgebase articles and process documents, and reduce the volume of incidents by identifying and eliminating root causes through proactive problem management processes.Assist the projects team with the deployment of new infrastructure (desktop and server side) and act as the key technical representative of blueAPACHE managed services.Set up new PCs, phones, and mobile devices as per customers' existing documented processes and carry out the software installation of preapproved desk side software.Minimum Requirements: 2+ years of experience working within a Service Desk or Field Services role.Basic understanding of IT Infrastructure with experience in networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).2+ years Active Directory, DNS, DHCP, and group policy experience.2+ years experience working with a ticket management system.Previous MSP/IT Services experience preferred.A valid Driver's Licence and your own transport.IT degree or Diploma.Valid Microsoft certification.VMWare, CISCO, and ITIL certification desired but not essential.blueAPACHE continues to grow alongside some of Australia's leading midmarket businesses, our valued clients. We stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompromising offering to our clients. We recognise our people are our most significant differentiator.
Benefits: Options for virtual interviews.An environment to make a real difference and develop careers within a supportive and rewarding environment.Regular social events and an awesome culture – work with a team of experts in their field.Health Insurance discount with Medibank.Discounts on thousands of products.Novated leasing available for all employees.Employee Assistance Program from The Mind Room.Ongoing training and development including paid certifications.Quality hardware and laptop provided.Employee referral programs - refer a friend and get paid for it!Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.
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