National Disability Insurance Agency – Boulder WA 14 days ago, from Institute of Data Australia Role located in WA - Kalgoorlie Currently, there are around 4.3 million Australians with a disability.
The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare.
As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability.
The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability.
A new role awaits National Delivery is responsible for engaging with participants and managing participant plans and supports.
State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally consistent participant experiences.
The APS3 Participant Support Officer is a team membership position responsible for setting priorities and managing workflow whilst producing work that is subject to regular monitoring and supported by Team Leaders.
This position will see you undertake procedural, administrative and operational tasks including some basic research and analysis activities.
Main elements of this role include: Providing Face to Face, Front of House/reception support for agency enquiries with strong participant engagement.
Utilising various ICT/business systems to manage and action participant data and information.
Undertaking outbound and inbound phone calls to manage appointment bookings.
Actively participating in training and required meetings.
Enough about us, let's talk about you This is a national team environment and working under guidance.
You will be someone that can work independently whilst still being flexible and adaptable to change.
You will have the willingness to go the extra mile to support agency participants (and stakeholders), with a strong focus on achieving your role objectives.
If you have previously worked in customer services and have a strong commitment to support persons with a disability, you are encouraged to apply.
Your NDIA Experience We work as one team.
We are accepting, diverse and driven.
We take a shared approach to making progress.
We welcome and support each other and encourage different ideas, insights and opinions.
We empower and enable each other to be our best.
You will work for a socially inclusive and culturally diverse workplace, making a meaningful impact on the lives of more than 600,000 Australians.
Access to higher superannuation and above market leave entitlements.
Competitive remuneration and working conditions that support a positive work-life balance.
Access to ongoing professional development and learning.
This role is ideally performed from WA - Kalgoorlie.
It is a customer-focused role that requires attending the office; however, flexible work arrangements options are available.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close Sunday, 27th October 2024 at 11.30pm (AEDT).
If you have any questions, please contact Kerryn Thompson on 0436 610 *** or email ******.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (Pw D), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.
Recruit Ability applies to this position: The Recruit Ability scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, participants and other visitors in our offices is our highest priority.
Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
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