**Job Title: Support Officer**
**Company:** Brighte
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4+
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### **Job Description**
Brighte is on a mission to revolutionize the way Australians power their homes with renewable energy. We believe in a sustainable future and are looking for a dedicated and enthusiastic Support Officer to join our vibrant team in Canberra. In this part-time role, you will play a crucial part in delivering exceptional support and assistance to our clients and internal teams, ensuring that our operations run smoothly and efficiently.
### **Key Responsibilities**
- **Customer Support:**
- Provide professional and effective customer service via multiple channels (phone, email, chat) to assist clients with inquiries and issues.
- Address customer complaints with empathy and understanding, ensuring swift resolution and satisfaction.
- **Administrative Duties:**
- Maintain accurate records of interactions and transactions in our database, ensuring that all information is up to date.
- Assist in the preparation and execution of reports, presentations, and documentation as required by management.
- **Team Collaboration:**
- Work closely with various departments to streamline processes and improve customer experience.
- Participate in team meetings and contribute ideas for improving service delivery and operational efficiency.
- **Training & Development:**
- Mentor and assist new team members in understanding processes and systems.
- Stay updated on product knowledge and industry standards to provide informed support to clients.
- **Innovation:**
- Identify opportunities for process improvements and actively contribute innovative solutions that enhance client satisfaction.
- Support the development and implementation of new initiatives that align with Brighte's mission and values.
- **Persuasion & Influence:**
- Effectively communicate Brighte's values and benefits to clients and potential partners.
- Leverage consultative selling techniques to assist clients in understanding their options and making informed decisions.
### **Requirements**
- **Experience:**
- Minimum of 4 years of experience in a customer service or support role in a fast-paced environment.
- **Education:**
- Bachelor's degree in Business Administration, Communications, or related field preferred.
- **Personality Traits:**
- Reliable: Consistently dependable and committed to meeting the needs of our clients and team.
- Driven: Highly motivated to achieve goals, embrace challenges, and contribute to the company's success.
- **Soft Skills:**
- **Persuasion:** Ability to influence and motivate customers and colleagues towards desired outcomes.
- **Innovation:** Open-mindedness to new ideas with a proactive approach to problem-solving.
- **Technical Skills:**
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Basic understanding of renewable energy solutions and industry standards is a plus.
### **Benefits**
- Company-provided equipment to ensure you have the tools needed for success.
- Joining bonus for new team members as a welcome gesture.
- Disability insurance coverage for peace of mind and protection.
### **Working Environment**
At Brighte, we strive to create a joyful and vibrant work environment where team members feel supported and inspired. Our culture is built on collaboration, creativity, and a shared passion for making a difference in the world.
### **How to Apply**
Interested candidates are encouraged to submit their resumes and cover letters by **October 14, 2024**. We look forward to finding the next vibrant addition to our team!
### **Equal Opportunity Statement**
Brighte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities.
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Join us at Brighte and help shape the future of sustainable energy in Australia!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
