Type: Full-Time
Role Purpose: Are you a dynamic leader with a passion for customer service? We're seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.
Key Responsibilities: Manage day-to-day operations of the CSA team, ensuring quick support and transportation information for customers.Allocate resources and manage headcount to meet business operations and contractual performance measures.Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes.Assist in the recruitment and selection of new CSA team members.Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus.Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance.Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence.Ensure compliance with safety and quality standards, reporting and investigating any issues in CSA operations.Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings.Perform any other duties as assigned.Who You Are: Proven experience in leadership within large teams, with excellent communication and decision-making skills.Knowledge of operational systems and logistics functions.Self-motivated with a positive approach to adapting to change.Highly organised, capable of prioritising tasks in a dynamic environment.Experienced in managing investigations and performance management processes.Strong computer skills, including proficiency in Microsoft Office and internal systems.Why Join Us? Become a key player in promoting the SkyBus service and enhancing customer experiences! If you're ready to lead a team and make a difference, we want to hear from you!
Apply Now! We would love to hear from you. Please submit your Resume and a Cover letter.
Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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