Subscriber Services and Acquisition ConsultantWe are Geografia, a demographic, economic and spatial analysis consultancy.
We work for Government and private sector organisations, helping them to make good policy and investment decisions.
Our core services include data product development (including the industry-leading Spendmapp), innovative analytics, and consulting services.
Our expertise extends across the disciplines of economics, urban planning, social and demographic research, and geography.
We are looking for someone with: A record of building strong relationships with customers or clients, in a commercial environmentThe interest and energy to be proactive and generate ideas for business growthImpeccable written and verbal communication skillsExcellent organisational and administrative abilities with an eye for detailExpertise in the MS Office Suite including Excel, and exposure to CRM systemsExposure to the Australian Local Government sector (desirable)Experience supporting the delivery of SaaS products (desirable)Proven record of delivering to marketing or sales plans (desirable).Who will: Provide responsive and high-quality service support to Geografia's Spendmapp subscribersCommunicate proactively and regularly with subscribers, assisting them to make the best use of SpendmappSuggest improvements to customer service processes and business development workflows for greater efficiency and impactMaintain the currency and completeness of the CRM systemSupport the marketing and sales efforts for new subscribersIdentify opportunities for product enhancements and for the provision of customised and consulting services to subscribers.If you are interested in this position, please forward your CV and a brief statement outlining why you should be considered for the role, to Liz Grainger at ******.
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