Student Integrity and Complaints ManagerGovernment - State (Government & Defence)
Other (Education & Training)
Full time
Be part of a collaborative, innovative, and supportive work environment.The position is based at our Footscray Park Campus.Make a positive impact on the lives of our students.About Us: At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028.
Join us on the journey and help us achieve our strategic drivers embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly.
About the Role: The Student Integrity and Complaints Manager role is responsible for leading enterprise complaints and investigations across students and third-party complaints and investigations.
Reporting to the Chief Risk Officer, some of the role's responsibilities are: Lead the operations of the central complaints and investigations function at the University.Lead the development of functional and service excellence while enhancing the ongoing maturity of complaints and investigations management.Develop strategic relationships with key internal stakeholders to resolve complex issues and affect strategic change.Develop relevant policy, procedural and protocol documents consistent with current legislative and policy requirements.This is a full-time, continuing position (36.75 hours per week) at the classification of HEP Level 10 with the salary being $132,932 per annum plus 17% superannuation. About You: We would like to hear from you if you possess:
Proven experience in managing and leading a team of professionals delivering high-level institutional support services.Ability to provide strategic and operational leadership, including exceptional influencing and relationship-building skills.Proven expertise in authoritative guidance and decision-making, supported by experience in complaint management and reporting.Ability to plan strategic operations, develop policy and procedures to balance and satisfy competing urgent demands.What We Offer: VU strives to create a family friendly, diverse and inclusive workplace where all staff can succeed.
VU offers a range of benefits and leave that aim to enhance and support your work and personal life.
To view the position description and to submit your application please visit our VU Careers site. In a SINGLE document, your application must include: A cover letter outlining your motivation to apply for this opportunity.Your resume.A statement addressing the Key Selection Criteria listed in the position description.Evidence of applicable qualifications, licenses, and registrations.Applications Close: Thursday 28 November 2024 at 11.59pm (AEST) For Position Enquiries Only: For further information relating to the position, please contact Rula Paterson, Senior Advisor Strategic Projects by email at ******
Our Commitment to Diversity and Inclusion at VU: The University encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field and at this leadership level.
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