Position ID: 492854
Location: 90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556 or 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Level: Professional Level 5
Department: Student Services
Employment Type: Full-Time
Salary: Level 5, $77,710 - $87,573 p.a., plus up to 17% employer superannuation
Contract: Full-time, fixed-term appointment until 24 December 2025 (two positions available)
The Opportunity
Join our team and make a real impact on students' lives! We're seeking a dynamic individual who thrives on hands-on engagement to support students at risk of disengagement or who have already disengaged. Your role will involve providing vital information and support, guiding them through challenges, and fostering a positive academic journey.
While you'll be responsible for directing and guiding casual staff during the campaign, your main focus will be on directly delivering the campaign and providing essential support to students. If you're passionate about helping students succeed and have a knack for hands-on support, we want to hear from you!
You will
Deliver engagement campaigns, contacting students who have disengaged or are at risk of disengaging from study, providing information on options and available support.
Support the development and delivery of trauma-informed reengagement strategies for engagement campaigns, including solution-focused return to study and completion plans.
Manage call outcomes, input call data into UniSC systems and share campaign insights with Coordinator and Team Leader.
Act as an escalation point for casual staff inquiries, offering guidance and assistance during campaign delivery.
About you
With a high level of digital literacy, including extensive experience with CRM systems and the Microsoft Office 365 suite, you'll relish the opportunity to utilise these skills to evaluate both qualitative & quantitative data and reporting insights to our senior team. Your ability to build strong relationships with internal and external stakeholders, including academic and professional support staff, will be crucial for success. Additionally, your excellent analytical and problem-solving skills, combined with your initiative, will enable you to develop effective solutions while managing multiple priorities and conflicting deadlines.
You will possess:
Relevant tertiary qualifications, preferably within the field of social science.
Demonstrated experience in the successful implementation of communication strategies and campaign management, or an equivalent combination of education and experience.
Demonstrated ability to recognise and respond appropriately to students at risk of disengagement and with complex needs with high levels of empathy and effective conflict resolution skills.
Some experience assisting with coordinating a team within a flexible work environment, including roster management and work allocation in accordance with business needs.
A demonstrated understanding of the challenges facing tertiary institutions when communicating with students, and the ability to empathise and refer students to accurate support services appropriately and efficiently.
Application Process
All applications must be lodged through the Careers at UniSC website. UniSC does not accept unsolicited applications. For agency inquiries, contact ******. Applications for this position close midnight, Wednesday, 27 November 2024.
Your completed application must include:
A resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.
For further information regarding how to prepare your application, please visit our website.
Have questions or want to know more? For a confidential discussion, please contact:
Rebecca O'MearaTeam Leader, Student Engagement CampaignsTelephone: 07 5459 4732Email: ******
Discover UniSC
We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We're not the biggest university. But we're growing every day, and doing big things.
Our Culture & Benefits:
Our collaborative, passionate and welcoming culture is what really sets us apart.
Modern teaching & research facilities.
Professional development and career pathway opportunities.
Flexible work arrangements & generous leave options.
Salary packing options + 17% Super.
EAP, fitness passport & discounted private health.
APPLY NOW
#J-18808-Ljbffr