Management - Store (Retail & Consumer Products)
Who We are: EQ Saddlery is a family-owned and operated business that combines generations of equestrian passion with over 50 years of expertise in the equestrian retail and wholesale industries.
At EQ Saddlery, we are committed to fostering a diverse, inclusive, and supportive work environment that empowers you to succeed. We are looking for someone confident in starting conversations with customers and skilled in building lasting relationships over time. As a business driven by customer loyalty and repeat business, we strive to make "EQ Saddlery" the first choice for all saddlery equipment purchases.
EQ Saddlery is proud to support the employment of mature-aged workers and welcomes applications from individuals over 50 years of age.
Position Overview: We are looking for a motivated and experienced Full-Time Permanent Store Manager to lead our team and manage the daily operations of our store. The ideal candidate will be a dynamic leader with a strong background in retail management and a true passion for the equestrian industry.
Knowledge of equestrian products and a love for horses is a mandatory requirement for this role, as it is crucial to effectively engage with our customers and provide them with informed advice and assistance.
Key Responsibilities:
Leadership & Team Management: Lead, motivate, and manage the store team to ensure high performance, exceptional customer service, and a positive work environment. Customer Experience: Ensure a welcoming and engaging experience for all customers, while fostering long-term customer relationships and encouraging repeat business. Sales & Profitability: Drive store sales and meet or exceed financial targets through effective management, staff training, and product promotion. Inventory & Stock Control: Oversee inventory management, including stock levels, ordering, and inventory accuracy to ensure availability of key products. Visual Merchandising: Implement and maintain effective visual merchandising standards that align with brand guidelines and enhance the customer experience. Operational Excellence: Manage the day-to-day store operations, including scheduling, store cleanliness, and adherence to company policies and procedures. Staff Training & Development: Provide ongoing training, coaching, and development opportunities for store staff to improve skills and performance. Reporting & Communication: Prepare and present sales reports, performance metrics, and other operational updates to senior management. Health & Safety Compliance: Ensure all health and safety regulations are followed, creating a safe environment for both staff and customers. Community Engagement: Actively engage with the local equestrian community and build relationships to promote the store and the EQ Saddlery brand. Requirements:
Previous experience in retail management, preferably in the equestrian industry. Strong leadership skills with the ability to motivate and inspire a team. The ability to adapt to changing circumstances and work in a fast-paced retail environment. Excellent verbal and written communication skills, with the ability to effectively interact with customers, staff, and senior management. A results-oriented mindset with the ability to meet and exceed sales targets, and to motivate the team to do the same. Solid understanding of inventory control, stock management, and the ability to maintain accurate stock levels and product displays. Flexibility to work weekends and holidays as required. Knowledge of equestrian products and a passion for horses is an essential requirement for this role. Generous Salary and Bonuses: Competitive compensation package, including performance-based bonuses.
Career Advancement Opportunities: Clear pathways for growth and professional development within the company.
Staff Discounts: Enjoy generous discounts on a wide range of equestrian products and merchandise.
Supportive and Inclusive Work Environment: Join a welcoming team that values collaboration, respect, and diversity.
The Company: Affectionately known as "A New Breed of Saddlery," EQ Saddlery is dedicated to revolutionizing the equestrian shopping experience. Our large-format stores showcase an exciting mix of international brands, exclusive in-house products, and a wide range of offerings including feed, veterinary supplies, hoof care, and farrier products. Whether you're competing at the international level, attending local events, enjoying weekly lessons, or simply riding for leisure, EQ Saddlery has everything you need to outfit both horse and rider for any discipline.
Driven by our passion for horses and commitment to excellence, we strive to be the go-to destination for all equestrian needs in the community.
With stores located in the Yarra Valley, Kilmore, Geelong, Pakenham, Canberra, Braemar, and Adelaide Hills, alongside a thriving online saddlery business, EQ Saddlery is growing fast, and we're looking for passionate individuals to join our team!
How to Apply: If you are a dedicated and enthusiastic retail professional with a passion for the equestrian industry, we invite you to apply for the position of Store Manager at EQ Saddlery. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.
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