Store LeaderTravelex Foreign Coin Services Limited, Sydney, AustraliaFull TimeRoster: Tuesday to Saturday: 9.30am to 5.30pmCome work for Travelex, the world's largest foreign exchange company! Founded in 1976, Travelex has over 1,100 stores across the globe. We are passionate about retail and travel, but most importantly, we pride ourselves on providing the best customer service in the industry as we play a vital part in our customer's travel journey.The opportunity: We are looking for self-motivated, friendly retail experts seeking a new challenge to lead our Retail Team. You will be the face of Travelex, representing our brand by promoting our exciting travel money products. To run a profitable Travelex business in line with our standards, company philosophies, and operational systems. The store leader is responsible for the overall performance of their assigned store, reporting into the area manager.Key accountabilities:Grow Sales and profitability of the store including increase on online/ATM salesCustomer retention and market share growthFeedback and reviews collected digitally - Google reviews/Facebook/InstagramIdentify, report, and resolve risks to a safe, secure and compliant working environmentAchievement of individual and store sales goals/deadlines on a daily basisLead by example in behaviour, attitude and sales performanceConduct and engage internal support with ongoing training and in store developmentDrive best practice including performance managementConduct monthly one-on-one and store wide sales meetings to ensure for effective individual plan to actionAbility to build and manage relationships across all levels, internally and externallyCommunicate, track and drive incentivesYour experience:Self-aware, open-minded with a high degree of personal and professional integrityPositive - can-do attitude, with the drive to winThe ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholdersThe ability to analyse issues and resolve issues in a timely mannerAbility to prioritise - work on multiple tasks at the same time, completing within required time frame and to a quality standardAt Travelex, our colleagues are our core. You will be joining a workplace that offers:Development opportunities that will see you thrive and advance your careerComprehensive training conducted by specialised trainersA positive and team-oriented workplace culture that values work-life balance and is inclusive and supportiveOngoing benefits such as Paid Parental leave, health & well being programs, social club and more
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