You'll connect Queensland.
We'll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state.
We deliver unique tourism experiences in some of Queensland's most picturesque locations.
Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
Your Opportunity: As a Station Assistant, you will join a team of up to seven to play a vital role in ensuring the smooth and efficient operation at Townsville Station.
You will be responsible providing exceptional customer service, completing general cleaning duties and contributing to a positive and safe environment.
Role / Hours: This is a permanent full-time position which generally works between the hours of 0630 and 1630.
You can expect to work on a rotating roster which will consist of a variety of start and finish times as well as weekends and public holidays.
About the Role: • Assist with platform operations and announcements • Provide exceptional customer service which will include handling of customer luggage • Operate station equipment and machinery • Assist with provisioning and deprovisioning of food and supplies on the trains • General cleaning and maintenance duties of the station and bathroom facilities • Report safety concerns to the onsite supervisor For full position responsibilities please read this Position Description.
About You: • Excellent customer service skills • Ability to work in a team and independently • Effective communication and interpersonal skills • Strong work ethic and willingness to go the 'extra mile' • A safety conscious attitude • Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms • Previous cleaning experience or a 'C' class drivers licence is desirable but not essential • Be prepared to travel within your position when required (e.g.
Brisbane and Rockhampton for training) Benefits that Count: All that Queensland Rail achieves each day relies on the hard work and talent of our teams.
That's why we offer a range of attractive benefits designed to help you bring your best, including: • Base annual salary of $66,000 + 12.75% super + applicable penalties and allowances • Opportunities for development and progression • Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training and support provided • Enjoy discounted rail travel • QRI Lifestyle offers members access to over 2,000 exclusive discounts and services • Prioritise your physical, emotional and financial wellbeing with our range of free services • You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport And more!
Click here to see the full range of benefits available to Queensland Rail employees.
Your journey matters.
Make it with us.
There has never been a more exciting time to join Queensland Rail.
We offer boundless opportunities to support your career today and for your future.
Apply for the Station Assistant – Townsville Station (8224) role via our website by clicking the apply button before 11:59 PM (AEST) Wednesday 25th of September 2024.
The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
Our teams are People who Count .
We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects.
No two journeys are the same, and it's because of our differences that as a collective, we achieve great things.
If you would like to discuss reasonable adjustments in the recruitment process, please contact Tanya Anderson at ******.
