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Sr Information Security Analyst

Sr Information Security Analyst
Company:

Servicenow


Details of the offer

Job Description

Job Title:Sr. Information Security Analyst – Office of the CISO
Location:Sydney, Australia
Company
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Come join the Office of the CISO team and help set the bar for cloud security!

Team

ServiceNow’s Office of the CISO team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow’s internal and external security program and communicate ServiceNow’s commitment towards security to the world. The team works closely with other components in ServiceNow’s Organization on security-related topics and directly interfaces with ServiceNow customers. Most importantly, this position is centered on being located at our Sydney, Australia office to interface and collaborate efficiently with other ServiceNow teams.
Role
This critical position values integrity, quality, expertise, precision, communication, and efficiency and is looking for security professionals with developing to established security backgrounds and excellent communications.
The successful candidate will bring a new perspective to ServiceNow and its ecosystem and will be able to successfully enable audiences ranging from technical developers to customers.
What you get to do in this role:
Represent security organization in customer facing Security Incidents, Tasks, Issues, questions & calls related to Security & Privacy
Customer Outreach Communication on Security & escalation handling
Support Penetration Test initialization & follow-up / escalations
Coordination & support for security related documented problems
End of Life & Patching Program Support
Facilitate the successful workflow/triage of security related incidents/tasks by interacting with the various security teams and other ServiceNow teams as needed.
Process Acceptable Use Policy Violations
Training, support & enablement to Technical Support / Support Account Manager Teams
Generate customer facing communications (i.e., Knowledge Based articles, mass emails, banners)

Qualifications

In order to be successful in this role, we need someone who has:
Australiancitizenshipby birth, descent, or naturalization (required)
The applicant must have lived in Australiaconsecutivelyfor at least thelast 3 years (required)
The applicant must have a minimum residential history of5 consecutive years (required)
The applicant must have a minimum overseas travel history of10 years (required)
Customer support experience (2+ years)
Bachelor’s degree in a Computer Science related major is highly desired
Understanding of Cloud Service Providers
Understanding of Cloud Operations
Understanding of Cloud computing
Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
Excellent presentation and communication skills (i.e. strong customer-facing skills)
Hands-on Security Incident Handling and remediation experience is desired
Understanding in internet security protocols and technologies
Understanding of Threat analysis and enterprise cyber defense techniques
Understanding of Security Operations
Ability to articulate complex issues to peers, executives and customers
Strong interpersonal skills
Self-motivated and driven; ability to perform and excel with little supervision
Excellent collaborator and teammate; ability to foster and feed off coworkers
Experience in a customer support role is desired
Great team player

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, ********** for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Job Function:

Requirements


Knowledges:
Sr Information Security Analyst
Company:

Servicenow


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