As a Sportsbet Operations Executive, you'll be an essential member of the Sportsbet Operations team, providing an unbeatable experience for our clients. You'll provide second-level support for Customer Experience Agents and help other departments with operational tasks.Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to impact an organization's growth and are craving responsibilities. It also means having lots of fun.Your daily tasks will beMaximizing customer experience by making sure navigation on the site is user-friendly and extremely fast;Reviewing and updating customer accounts, processing settlements and bonuses;Second-level support for Customer Experience Agents;Managing and monitoring different country regions;Helping other departments with operational tasks;Offer management activities;Managing Sportsbet-specific live incidents (where applicable).What we expect from youGood knowledge of sports;Proficiency in Excel and competent computer skills;Excellent communication skills and an eye for detail;Excellent level of verbal and written English;A team player mindset;Experience in the Crypto industry is a plus.What will you find at Yolo Group?Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings);Opportunity to invest in the Group's own venture fund, Yolo Investments;Focus on your well-being via monthly sports compensation and private health insurance;Celebrating together! Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child's first school day, marriage, etc.;Comfortable offices with plenty of fruits, snacks, drinks, and good vibes;Most legendary events and networking opportunities with colleagues across the whole Group;Free parking at the office.If you feel excited but want to hear more, don't hesitate to apply, and we will sort everything out as we go!Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast, and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, Yolo's disruptive DNA is matched only by a desire to take everything we work on 'to the moon'.
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